Service Feedback

why should we complain about sweelee? every salesman in singapore is just as sucks :lol: I thought we should be accustomed to that already?
 
yo parablue74, it simply means that I will still buy in sweelee despite all these ranting. Don't think too far. :lol:
 
Honestly, i was away in Australia for a long time. Singapore salesman ain't as bad as ya think actually. I ever met an aussie fella trying to get me to donate for some charity society, and when i didn't, the person look at me with that smucked face and immediately the face turned black. It felt as though i owe the person something.... definately wasn't a good feeling there...
But well sales is like that, everybody has a rice bowl to feed, and when things don't go our way, it's really hard human nature wise to accept it nicely in perspective of the person rather than ourselves, especially when stress does come in...
Though every sales person definately know that theoratically that they should accept the person's opinion to what they whether they want to buy or not, but there are many times the person will think of their own ricebowl, it's just a state of human nature.
To be honest, the best sales environment i've met so far comes from taiwan, people there are really friendly as such, they will really go all out to help you. I was surprised when i got there... Even the taxi driver will keep asking others for your enquiries. you guys should go there one day, and yes, the girls are friendly too... 8O
Anyhow, it's true Swee Lee has been known for a bad culture of customer service, and that has been passed down through ages, i remember 11 years ago when i bought my electric guitar from there. And it's actually very Singaporean, dah, Swee Lee is a Singaporean company. So who should we blame, Singapore????
Is it true that Swee Lee sales people don't get commission for anything they sell???
 
parablue74 said:
To be honest, the best sales environment i've met so far comes from taiwan, people there are really friendly as such, they will really go all out to help you. I was surprised when i got there... Even the taxi driver will keep asking others for your enquiries. you guys should go there one day, and yes, the girls are friendly too... 8O
Click to expand...

i second to that! i was there having oversea training.. all i need is to ask the farmers to sell me some noodles so i can cook and eat with my team... but instead they straight away ride their bike to somewhere far and bought back noodles and went back to their house n cook for us! further more, they add meat and veg! omg! of coz there are much more example of how friendly they are.. but when u are arguein somehing with them, they must win.. thats their bad nature..

parablue74 said:
Is it true that Swee Lee sales people don't get commission for anything they sell???
Click to expand...
my bro work there before.. its true.. and they even got this student pay and adult fulltimer pay thing! so if you are a student.. u'll get stuck with low pay! haha.. crap rite? must check with manpower branch if there is such things ...
 
i dun see why i should still buy from sweelee coz

1) they jack the price up like hell and it happens repeatedly

2)the service really really really really sucks.
 
well i am a swee lee regular.I go there hmm always look for sales person that is your friend.Other sales person dont talk to them.I always go look for kalai that one friendly chap for drums..If ya keep lookin for the same sales person and u noe get to know em a lil better with positive attitude ,i'm sure things will go well.Yah bad service is unavoidable except 1 place....guitar 77 uncle beez was born to be the best sales person for guitar shop.only place i will not go is dan at 5th level he chase people out of his shop , see hte dust he has in his shop his work place...i'll never trust a person like em....no offence but i tell u my scenerio u tell me if u put ur self in my shoes how will you react...i was with my friend at his place ,he said he has loads and tons of cymbals in store room,i wanted to get some zildjian 22 ride of at least a 20'..all he has was a 18' so since he does not have what i want i ask him for zildjian hi hats if he has...he simply walked out from the locked store and ask us to follow em to the main store..he sat down on the chair and say....make up your mind the next time you come....BYE BYE....WTh i wanted to whack em then.
 
haha well i'm over bad service .So far i like hanging around in excelsior hotel there cuz like all shope peeps friendly.....no needa go DAN's
 
oldmanbochi said:
...guitar 77 uncle beez was born to be the best sales person for guitar shop.
Click to expand...

Beez is indeed the Best Salesman I ever come across. So accomodatin and keeping all the complaints, more complaints from customer to himself so much so that at many times, he talks to himself and have quite bad memory... Not meant as a joke but I seriously thought stress had causes this nice angel alot of implosion... we are human after all... not robots. If you know what i mean. Let's put ourselves into their shoes and really reflect on it...

just my thoughts.. no offence to Beez cos I love this man!
 
Yeah G77 and Beez rock. Another 2 places worth noting are Luthermusic and Standard Value, they have very good customer service too. Like once when my friend was disturbing me while trying a guitar at Luther, Raymond(the resident luthier), told him(nicely) to screw off and stop bothering me. It isn't often that sales ppl actually help u 2 concentrate on testing with gear, more likely they will tell u 2 screw off only bcos ur screwing up their instruments or being a nuisance to them.
 
I had good service from Sweelee when George, The french beard old man were there. Later Jumad....

Those guys with lots'a body piercing and tatoos thinking that they are the real rockers (blink 182 fashion :roll: ) have been worst on customer service all the times..... Not fit to work in a Music Store...send them to Kopi Tiam for cleaner job... :!:

MFO and bras basa sucks on service...

But have seen a good service at City Music and Yamaha.. :D
 
With Poop & Crap thrown on Sweelee's staff's service and their attitude towards their customer service, I wonder why they dont even bother to respond or give an answer to the customers.. :arrow:

To remind., this is their own sponsered section..... :lol:

James., Does anyone from Sweelee read all the messages ?? :?:
 
Would you read it if you were them?
Ppl here seems to Always complaints, nothing they(Swee Lee) do seems pleasing enough. If I were them, I seriously won't spend too much of my time browsing the essays here... :lol:

But that's just my own opinion only.
 
When you look in to this section which is sponsered by Sweelee and when you check the contents there are more Poops & Craps thrown on Sweelee than appreciation (may be a 70% - 30% ratio) :D

Being a sponser of this section they must read and improve the service. People writing here are not time passers and they buy gears with hard earned money. When an other dealer can satisfy their customers (like G77, Luther, Citymusic..even Yamaha) why not Sweelee??

As Bongman said in one of the threads, they have the worst staff and worst service....all stuff in store are good and staffs are all S**T...... :twisted:

I have bought around S$12k worth of gear from Sweelee and now for the last 4 years no more from them...I buy my stuff from JRR Shop (USA) or Go to Jakarta for Roland Stuff (Cheap...there)

Now Hellcat,

Tell me will you read the essays if this essay is a propaganda to kill your business ??

Again, All above is a personal feeling and opinion from the heart....

-------------
 
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