Poor Attitude at Guitar Connection

[shinobi]

you may or may not have suffered shit service. but clearly, you are violating basic forum etiquette by starting what is in essence a flame thread.

flame threads are not new. they pop up every now and again by people who probably, in their defence, are new/unfamiliar with the forum and do not know how to conduct themselves properly.

and everytime such a thread appears there will always be a bunch of people who will patronize it, themselves unfamiliar with forum etiquette or just can't keep that golden opinion to themselves. what makes it worse is that any input will be on the pretense of one's perception of the issue, based on what really is very little information, which may be inaccurate.

your claim may or may not be valid, but that is not the point. even if you have suffered a bad store experience (or in previous threads, bad deal, bad seller, bad whatever) it does NOT give you the right to make an accusation on the forum. apart from it being poor handling of the situation on your part, it is just unpleasant to read such things on any forum.

consider the fact that while proper procedure, such as an official complaint, could have been done to resolve the problem amicably, flaming a store/person on a forum casts doubt over someone's reputation permanently, even if you, for any reason, have a change of heart later. by doing so, you have chosen to forfeit any possibility of the guilty party to right his wrong.

so what do you gain from this? what kind of outcome did you expect from this? in other words, what do you want to be done now?

you may or may not have been wronged. but regardless, you had nothing to lose by being more compassionate, or exercising more discretion.

 

[jskadiang]

I've got worse than that, no rudeness by the uncle. but pure dishonesty by the shop owner. quite disgusted with that and i know ill never buy from GC again.

This. Terrible shop.

 

[ridethetiger]

Do we deserve such attitudes when we could be a potential customer? Or do these people have such a low level of IQ to judge the threadstarter based on his age?his appearance? his accent? etc? or simply a permanent bad mood on his own part?

 

[wasp]

I've had good services from them actually but the number complaints from customers are really scary.

 

[theliverevolution]

and everytime such a thread appears there will always be a bunch of people who will patronize it, themselves unfamiliar with forum etiquette or just can't keep that golden opinion to themselves.

Hmm, everyone all has an opinion and is actually free to air their opinion, so long as it is done in a proper (and preferably balanced) manner and does not violate critical ethic, moral and social codes.

And whether this would start as a flame thread or not, it all boils down to the intention of the TS. Considering he's new, then perhaps he wanted to clarify on whether such attitude prevails in the shop.
Also, it depends on what sort of responses the rest of the people chip in as well la. If they all go bashing/flaming without valid facts/experiences, then.. hmm.. *coughs*

 

[Gene]

Perhaps shouldnt mention the name so as to lead to a healthier discussion
Its true that judgemental incidents that are also factual could have a permanent scar on people and reputation.

But i do believe that you have your basic right too, normal folks do not really demand for up market service. Personally i think there should at least be a basic mannerism in the buy/sell process.

Maybe can drop him a letter lol.

 

[antishred]

As a customer, I cannot take an insult like that. Where is this shop?

 

[yuki]

As a customer, I cannot take an insult like that. Where is this shop?

at penisular

 

[bluepowder]

you may or may not have suffered shit service. but clearly, you are violating basic forum etiquette by starting what is in essence a flame thread.

flame threads are not new. they pop up every now and again by people who probably, in their defence, are new/unfamiliar with the forum and do not know how to conduct themselves properly.

and everytime such a thread appears there will always be a bunch of people who will patronize it, themselves unfamiliar with forum etiquette or just can't keep that golden opinion to themselves. what makes it worse is that any input will be on the pretense of one's perception of the issue, based on what really is very little information, which may be inaccurate.

your claim may or may not be valid, but that is not the point. even if you have suffered a bad store experience (or in previous threads, bad deal, bad seller, bad whatever) it does NOT give you the right to make an accusation on the forum. apart from it being poor handling of the situation on your part, it is just unpleasant to read such things on any forum.

consider the fact that while proper procedure, such as an official complaint, could have been done to resolve the problem amicably, flaming a store/person on a forum casts doubt over someone's reputation permanently, even if you, for any reason, have a change of heart later. by doing so, you have chosen to forfeit any possibility of the guilty party to right his wrong.

so what do you gain from this? what kind of outcome did you expect from this? in other words, what do you want to be done now?

you may or may not have been wronged. but regardless, you had nothing to lose by being more compassionate, or exercising more discretion.

sorry dont really agree....nothing against forum etiquette here...just an experience shared without any personal attacks...nothing wrong with that....whether its true or not is irrelevant since anything on the internet is liable to be untrue....

If its against particular rules on soft, James would bring it up...but as for online/forum etiquette....nope nothing wrong, I've seen far far worse

what it does achieve is possibly warn others of a bad experience....if the seller has a problem with that he can most definitely refute it .... its upto the readers as to what they want to take away from this disucussion...

In this particular case I would be inclined to empathise with the OP...believing more than critiquing...I've had a similar experience with the shop in question....I took my money where it was appreciated ....

 

[JustAnotherGuy]

you may or may not have suffered shit service. but clearly, you are violating basic forum etiquette by starting what is in essence a flame thread.

flame threads are not new. they pop up every now and again by people who probably, in their defence, are new/unfamiliar with the forum and do not know how to conduct themselves properly.

and everytime such a thread appears there will always be a bunch of people who will patronize it, themselves unfamiliar with forum etiquette or just can't keep that golden opinion to themselves. what makes it worse is that any input will be on the pretense of one's perception of the issue, based on what really is very little information, which may be inaccurate.

your claim may or may not be valid, but that is not the point. even if you have suffered a bad store experience (or in previous threads, bad deal, bad seller, bad whatever) it does NOT give you the right to make an accusation on the forum. apart from it being poor handling of the situation on your part, it is just unpleasant to read such things on any forum.

consider the fact that while proper procedure, such as an official complaint, could have been done to resolve the problem amicably, flaming a store/person on a forum casts doubt over someone's reputation permanently, even if you, for any reason, have a change of heart later. by doing so, you have chosen to forfeit any possibility of the guilty party to right his wrong.

so what do you gain from this? what kind of outcome did you expect from this? in other words, what do you want to be done now?

you may or may not have been wronged. but regardless, you had nothing to lose by being more compassionate, or exercising more discretion.

i dun see how this is a flame thread that was intentionally started by the TS. just looking at it, he's simply sharing his bad experience at the shop. and being a newcomer here, i'd say his thread has actually benefited me, now that i know which shop might not have such good service. accusation or not, it's simply his experience at the shop.

this is a music forum, so we are supposed to talk about stuff that is related to music right? it's not like he's talking about his experience at an electronics store. and either way, i dun really see a difference in him sharing his experience at a guitar shop and someone else sharing their experience with a certain model of guitar. it's just letting people know about their experience with music and related stuff in their lives. this forum was created in the first place as a platform for people who like music to come together to share and make friends, no? so i dun really see the violation of forum etiquette here.

but anyway, i can see that you are trying hard to clean up this forum so kudos to you. just that probably at times you may seem a bit too zealous to me.

TS, thx for the alert! now i know where to steer away from. :-D

 

[Gr3y]

all humans are kind by nature... I know a few of them (including the boss) and i find them all nice person. You just need to think in a different manner, you'll actually find them nice.

There's also a difference between nice and hypocrite

 

[teleholic]

Old news.....

 

[predz23]

they've been nice to me there, then again i dont remember a gray haired uncle there. reminds me of a time i was buying football boots in queensway. I asked the uncle how much are these? he said buy first then you know! lol i told him he would never get customers if he talks like that, then he told me to respect older people. ???!!

 

[Revelt]

you may or may not have suffered shit service. but clearly, you are violating basic forum etiquette by starting what is in essence a flame thread.

flame threads are not new. they pop up every now and again by people who probably, in their defence, are new/unfamiliar with the forum and do not know how to conduct themselves properly.

and everytime such a thread appears there will always be a bunch of people who will patronize it, themselves unfamiliar with forum etiquette or just can't keep that golden opinion to themselves. what makes it worse is that any input will be on the pretense of one's perception of the issue, based on what really is very little information, which may be inaccurate.

your claim may or may not be valid, but that is not the point. even if you have suffered a bad store experience (or in previous threads, bad deal, bad seller, bad whatever) it does NOT give you the right to make an accusation on the forum. apart from it being poor handling of the situation on your part, it is just unpleasant to read such things on any forum.

consider the fact that while proper procedure, such as an official complaint, could have been done to resolve the problem amicably, flaming a store/person on a forum casts doubt over someone's reputation permanently, even if you, for any reason, have a change of heart later. by doing so, you have chosen to forfeit any possibility of the guilty party to right his wrong.

so what do you gain from this? what kind of outcome did you expect from this? in other words, what do you want to be done now?

you may or may not have been wronged. but regardless, you had nothing to lose by being more compassionate, or exercising more discretion.

Are you implying that the thread starter is lying?

I have full confidence that the thread starter's intention was merely to warn fellow music enthusiasts about the potential bad attitude that one might experience at this retailer. Of course he gains nothing, but countless other musicians will.
Are you suggesting that it would be more compassionate and discerning to deny a brother of such knowledge and allowing him to suffer a similar experience?


Yuki: I have had similar experiences before, and can totally empathise with you. I believe you do not deserve such treatment as a customer, and if it means anything, I do not think you are wrong to post on SOFT regarding your experience. Such treatment is a blatant breaching of buyer-seller etiquette and is utterly unacceptable.
Thank you for sharing your unpleasant encounter with us. I hope it allows other musicians to approach that shop in full knowledge of the potential ill-treatment.

 

[van_halen]

you may or may not have suffered shit service. but clearly, you are violating basic forum etiquette by starting what is in essence a flame thread.

flame threads are not new. they pop up every now and again by people who probably, in their defence, are new/unfamiliar with the forum and do not know how to conduct themselves properly.

and everytime such a thread appears there will always be a bunch of people who will patronize it, themselves unfamiliar with forum etiquette or just can't keep that golden opinion to themselves. what makes it worse is that any input will be on the pretense of one's perception of the issue, based on what really is very little information, which may be inaccurate.

your claim may or may not be valid, but that is not the point. even if you have suffered a bad store experience (or in previous threads, bad deal, bad seller, bad whatever) it does NOT give you the right to make an accusation on the forum. apart from it being poor handling of the situation on your part, it is just unpleasant to read such things on any forum.

consider the fact that while proper procedure, such as an official complaint, could have been done to resolve the problem amicably, flaming a store/person on a forum casts doubt over someone's reputation permanently, even if you, for any reason, have a change of heart later. by doing so, you have chosen to forfeit any possibility of the guilty party to right his wrong.

so what do you gain from this? what kind of outcome did you expect from this? in other words, what do you want to be done now?

you may or may not have been wronged. but regardless, you had nothing to lose by being more compassionate, or exercising more discretion.

just curious, is this the same stand you are taking on, say, the "Mrs Koo" thread?

 

[LiQuiFireX]

So far when I alone or with friends have gone to GC, the attitude wasnt too bad. The shop owner was really nice, so as some other young guys.

For example:
1) I bought a guitar from there, after a few weeks there was serious string buzz on one string. Brought it back, the store owner fixed it with some filing on the spot, no charge.

2) A year later, same guitar, mid pickup died. Went back again, shop owner said he couldnt do anything about it (he explained why), suggested I buy a new pickup and he would fix it in for me on the spot. Had to pay for the pickup, but no charge for installing the pickup.

To TS,I dont remember any uncles around, but I know that sometimes the staff can be abit bo chap like the staff at sweelee. So far, I've not heard of shouting before. Maybe because I've bought stuff from there/recommended friends before.....

 

[stonely0]

Man this is bad... I don't know man but everytime i step into a guitar shop i always have money to spend in cold cash format or ATM format so it all boils down to how the shop can interest me enough to part with my money in cold cash format or ATM format... seriously my money is the juice that you (Shop) want and its here come and get it but proof to me you are worthy of it or else lovelovelovelove off becz i still have so so so many shop willing to serve well just becz of my money and not me but i don't care as long as you treat me well enough you can have my money although i know that you may not like me and all the stuff you said about me are just biz talk but it's ok... you earn it from me keep it.

 

[yuki]

Yuki: I have had similar experiences before, and can totally empathise with you. I believe you do not deserve such treatment as a customer, and if it means anything, I do not think you are wrong to post on SOFT regarding your experience. Such treatment is a blatant breaching of buyer-seller etiquette and is utterly unacceptable.
Thank you for sharing your unpleasant encounter with us. I hope it allows other musicians to approach that shop in full knowledge of the potential ill-treatment.

thank you for understanding. i really do not like the way a shop owner or seller treating me like this when i just asking the price of the neck. even IF he got a bad mood, i still think that he should not talk to a customer like this.

 

[learning2play]

oooooo noooooo. Sounds like lots of bad experience for first time shopping of guitars. im gonna start mine soon after the o level, hopefully i get lucky and everything goes well =).Any recommendation for shy and clueless people like me?

 

[EugeneSmasher]

The worst I had from guitar connection was being ignored even when I waited at the counter for some time. Ah well... Not sure if this is counted as bad service.

learning2play: You can try Standard Value / SV Guitars. Very friendly and knowledgeable. I get good service from Swee Lee too but you'll have to ask them for help since the staff there are usually all over the place.