sweelee's customer service SUCKS!!!

[subversion]

I've worked in service before so I understand that there are very silly requests (I've had my share of them). But you STILL HAVE TO MAKE SURE YOU ARE POLITE.

we have to be polite because our's employer's reputation is at stake- many of us who work in the service industry do not have this sense of belonging (many reasons why this is so...) to empathize for our employers. in any case, we do not have to work in the service industry to agree that, good service should be rendered inherently.

 

[Revoltage]

naaah imo , davies totally sucks in customer service ... i called a few days ago .. and from now onwards i'm gonna boycott davies in favour of beez for marshall amps .

 

[MaCcA]

i think their in-store service is really very gd...not sure about the calling thing though....it seems many people have negative feedback about that hah

 

[VinOnBass]

I believe this is not just a rotten page that spoils the entire book but it's a whole chapter in itself that is rotten.

I called them to check on some prices and the sales person on the other line hold me on the line for 5minutes without telling me if he's checking the relevant information. He left the conversation and went on to do his own things for 5 minutes (I can hear what's happening on the background). Being inpatient, I decided to get whatever I want not from sweelee but elsewhere.

-1 to them

 

[lpguitar]

I believe this is not just a rotten page that spoils the entire book but it's a whole chapter in itself that is rotten.

I called them to check on some prices and the sales person on the other line hold me on the line for 5minutes without telling me if he's checking the relevant information. He left the conversation and went on to do his own things for 5 minutes (I can hear what's happening on the background). Being inpatient, I decided to get whatever I want not from sweelee but elsewhere.

-1 to them

IMO sometimes you may have called them when they are really busy with stuff. Not sure about your case though...

but i don't really like sweelee's CS either...maybe 'cause i'm just a kid...

 

[subversion]

naaah imo , davies totally sucks in customer service ... i called a few days ago ...

are there any other people who called & received good service?

 

[Godspeed64]

Bad service at Davis? Bad service at SL? Never had a problem.. Well Aljunied got exceptions lah but who'd wanna go there without sales anyways?
Maybe it's a time you figured it out: It's just you.

 

[JaarVis.]

one staff = whole company ?
ouch .

 

[VinOnBass]

no la, not one staff = whole company...

but in general, all these incident keeps occurring again and again.

there must be a reason why no one is complaining about city music although there might have bad experience that happened before...it's because bad customer service is not their habit.

 

[mountguitars]

just recently went to swee lee to have the fret buzz removed out of my rg ibanez guitar and have a pick up installed as well.

i was told i would be given a call once the guitar is ready for pick up.

almost a week later, i dont get any calls. so i tried calling them and they said my guitar is ready.

i went there and much to my surprise, the pickup is not yet installed. so i was told to wait to have them installed.

so i waited and while waiting, me and a friend was testing some musical equipment and a rude, ugly looking staff shouted at us telling us that jamming is not allowed. well, if they fixed my guitar on time then i wouldnt end up touching their equipment in the first place.

after an hour of waiting, here comes my guitar. i tested the guitar but only to check if the pick up made a significant difference in noise reduction and clarity and it did but what i failed to check on would be the fret buzz. when i got home the other day to use my guitar for the first time after being "serviced professionally", it seems that the fret buzz is still there.

the only things i will remember in swee lee would be: BAD SERVICE.

i hope ibanez, dimarzio and fender would award the exclusive distributorship of its products to another store in singapore besides swee lee becoz the way i see it, they cannot properly service the items they sold and they have a bad reputation with their customers by making them wait and shouting at them.

 

[neuro182]

Guys, I don't understand why but this topic of bad customer service has been discussed over and over and over again. Just take it in your stride.

No point argueing/debating or even posting such thread because bad customer service is omnipresent. Don't you think you are not being fair to the entire Swee Lee Co. by generalizing the attitude/behaviour of one staff to the entire organization itself? Does that one staff represent the entire company? Does it means all their staffs do this kind stuffs to their customers?

Nobody promise you sunshine everyday, do they?

 

[mountguitars]

neuro is right. so i guess, from my own experience, being shouted at by a sales representative and being made to wait by another sales representative for over an hour for something they should've taken cared of all in one day simply means im having a bad day.

also, the sales represented lied to me. i called them up and asked if my guitar is fixed. the answer i got was 'yes, its ready for pick up'. but when i got there they have not yet done anything on my guitar. they didnt even bother looking at my guitar. that guitar was purchased at swee lee. why was i mistreated? why did the sales representative lie?

what does this mean? dont expect a good customer experience when you transact with swee lee coz nobody promised sunshine everyday. expect the unexpected at swee lee.

thanks for making bringing that up neuro. you made a big point there. its now clear. clearer than before.

i love ibanez and dimarzio products but if there's one reason for hating ibanez and dimarzio, that would be becoz they made swee lee their distributors here in singapore and sad to say, we dont have a choice. we'll just have to expect the unexpected and hope the weather is good at swee lee.

 

[BlackAcidDevil]

Both Davis and Swee Lee have phone in problems, maybe their phone ethics are not correct.

What to do, i love epiphones.....hehehehehe. Pay and run out lah. LOL !

 

[neuro182]

No point getting so worked up and mostly important, don't boycott the company just because of certain unethical staffs.

Bottomline, if they don't help you, then please by all means, help yourself. Nobody owes u anything, so don't come with an expectation. In this way, you will feel happier even when nobody treats u the way it should be.

With that say, I am pretty sure if you were to go down personally to the store and ask for advice and sales promotion, they would not deny you that privileged customer service. Stay off the phone calls

 

[jskadiang]

I agree with neuro, except for one thing. They actually do owe us good service. I mean, we're patronising their stall, taking our money out of our pockets. They can't operate a stall if they think that they don't owe us anything, because then they'd just be sitting around with a 'screw you' attitude because we're insignificant to them.

 

[mountguitars]

what neuro is trying to tell us is that what swee lee does is just take money but dont expect good service from them. we should be able to take care of our selves.

 

[Jugman]

James, i think you should really edit the thread title.

 

[neuro182]

what neuro is trying to tell us is that what swee lee does is just take money but dont expect good service from them. we should be able to take care of our selves.

Err... woah woah woah... Hold on a sec... That was not my intention Maybe the way I phrased it sounded like it, but definitely not my desired meaning...

What I am trying to say, in short, is that one staff dun represent the whole company, so when one person treats u badly, dun generalize the behaviour to all the other staffs. Whenever I shopped there, the staffs are really kind and friendly and doesn't appear to be impatient (although sometimes they are busy and I have to wait a little, but they will still serve me). I am happy to be left alone in the corner, testing and trying and nobody asks me to scram or lower my volume. I don't know why some of you get really negative treatment, but for me, it is a breeze to shop there.

Lastly, if good service is not rendered, but they have the goods you want, don't let pride get into the way of satisfaction. Get what you want and just leave with a happy smile It works alway. No point saying "They don't treat me well, so why should I buy from them?" In a way, it signals your childish mentality. Only a kid would demand things his way. A grown up would take anything that comes to him and try to make something good out of it.

Feel free to agree/disagree.

 

[MaCcA]

At the end of the day, their service level will affect their profitability and reputation. You reap what you sow. Companies will see the effects on their sales sooner or later.

So don't be too angered by it. It's their gain at the end of the day if they provide better service and to their loss if service is really bad like what some of u guys have mentioned.

 

[neuro182]

Haha, the irony is that, despite bad customer service, their profitability level and reputation doesn't seem to be much affected.

When they spam their member sales and their mid year/end of year 50% sale, people all swarm to purchase their gears from Swee Lee. Whatever happened to "Oh, they don't treat me well, so I will boycott them" theorem?

When money is concerned, people usually developed double standards. Just live on and be happy.