i'm not inclined to favour any shops at this point in time because none of them paid me to do so.
i'm asking everyone to open their eyes (& minds) & evaluate service based on specific occurrences/ incidents. yes, the shop's goodwill goes into disrepute generally due to the employees' actions, as such, reputation is in effect an entire affair, not just individuals. if we are quick to put down a shop based on the individual's performance then what about the rest of the employees who excel in their customer service?
i'm still sore with a particular store here who cheated me (product related) & gave rude remarks upon confrontation but i still patronize that store, i prefer being served by another salesperson when i'm there. i don't say the store sucks as such because i know it's the person concerned.