Whitestrat
New member
uh... the guy signed in JUST to post this? and instead of posting in the Swee Lee thread, he posts this here? Why does this not sound like the full story to me?
Sales Person at Swee Lee Sims Drive tried to Punch Me
- Thread starter AngrySweeLeeCustomer
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teleplayer
New member
Yeah I agree with 1mband and ziq223. It is kinda subjective to say that the salesman is wrong etc.. without him (the salesman) stating his side of the story... we were not even there to witness the whole scene....
and since TS is new to the forum, how is it possible for him/her to "know from many of your posts in these forums that Swee Lee has questionable customer service... "? :roll:
and since TS is new to the forum, how is it possible for him/her to "know from many of your posts in these forums that Swee Lee has questionable customer service... "? :roll:
EugeneSmasher
New member
Usage of vulgarities and attempts at violence is unprofessionalism at its worst...
CoNtAgIoUs
New member
swee lee incident
hey man, just sit and spin dude maybe he just had a bad day or bad night yesterday man, and those of u should know how frustrating it can be when someone tries something all day and doesn't buy anything..in swee lee, i always hear people asking when is your year end sale quite often, especially guitars which can not everyone can afford readily, it can be quite sad... i know its something to expect an answer when u ask something... but i have to say that the customer is not always right, sales personnel also have feelings and rights, afterall they're human too right???
C'mon man don't black mark swee lee just beause of one small little incident, they're still our favourite guitar store right guys??? well, at least its still mine!!!
hey man, just sit and spin dude maybe he just had a bad day or bad night yesterday man, and those of u should know how frustrating it can be when someone tries something all day and doesn't buy anything..in swee lee, i always hear people asking when is your year end sale quite often, especially guitars which can not everyone can afford readily, it can be quite sad... i know its something to expect an answer when u ask something... but i have to say that the customer is not always right, sales personnel also have feelings and rights, afterall they're human too right???
C'mon man don't black mark swee lee just beause of one small little incident, they're still our favourite guitar store right guys??? well, at least its still mine!!!
Rendezvous
New member
maybe the tone used "why don't you know the products well" may sound offensive to that guy.
But im pretty sure its wrong to swear and attempt to punch a guy.come on,even 5 year olds know that.
And what could have triggered the sales man to be so offensive?
maybe ts was trying out alot of gears and he got annoyed?
maybe ts was asking alot of questions?
but then again at the end of the day no reason to get all fired up right?
come on.for those of you people who worked in the service line before,you cannot retaliate the customer both verbally or physically.you know that.
But im pretty sure its wrong to swear and attempt to punch a guy.come on,even 5 year olds know that.
And what could have triggered the sales man to be so offensive?
maybe ts was trying out alot of gears and he got annoyed?
maybe ts was asking alot of questions?
but then again at the end of the day no reason to get all fired up right?
come on.for those of you people who worked in the service line before,you cannot retaliate the customer both verbally or physically.you know that.
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hmm, in this case, i would say both are in the fault.
firstly, the customer side.
im not a firm believer in 'the customer is always right', because the customer just isnt sometimes. Afterall, is the customer right when he says that a shop is selling at too high a price? He does not know the cost price of the shop.
On this case, TS is at fault because he shouldn't question the knowledge of the staff.
1) is the staff new? that might be why he doesn't know about the product.
2) is the staff better-versed in other instruments or brands?
However, the staff is also wrong because under no circumstance should either party resort to vulgarities or even violence, even if the customer may have provoked him. That being said, the staff is human too, and he does have his pride. Therefore, when TS questioned his knowledge, his pride may have been hurt and therefore the resulting drama unfolds.
I must say though, Swee Lee should have given their staff proper training, such as customer handling, product knowledge, etc. This ensures that they know the products in their area through and through, and should a customer require help in other areas, this staff should know some basic knowledge in that area, and if further help is needed, he should refer the customer to another colleague in that area.
firstly, the customer side.
im not a firm believer in 'the customer is always right', because the customer just isnt sometimes. Afterall, is the customer right when he says that a shop is selling at too high a price? He does not know the cost price of the shop.
On this case, TS is at fault because he shouldn't question the knowledge of the staff.
1) is the staff new? that might be why he doesn't know about the product.
2) is the staff better-versed in other instruments or brands?
However, the staff is also wrong because under no circumstance should either party resort to vulgarities or even violence, even if the customer may have provoked him. That being said, the staff is human too, and he does have his pride. Therefore, when TS questioned his knowledge, his pride may have been hurt and therefore the resulting drama unfolds.
I must say though, Swee Lee should have given their staff proper training, such as customer handling, product knowledge, etc. This ensures that they know the products in their area through and through, and should a customer require help in other areas, this staff should know some basic knowledge in that area, and if further help is needed, he should refer the customer to another colleague in that area.
haikelzambri
New member
Lmao!!! the gibson robot guitar is an ez guitar to use....
all u need to do is pull the knob select the tuning u wan then press it back....
then strum.... then wait till the lights go green.... other than that it works like a normal les paul...
haha i think that the sales person dont want to entertain u cause maybe he thinks u dont have the money to buy it(cause it's one damn Expensive guitar) .... then he gave u the manual/borture and said go read the it when u go home then he go off doing something else.... XD!!!
all u need to do is pull the knob select the tuning u wan then press it back....
then strum.... then wait till the lights go green.... other than that it works like a normal les paul...
haha i think that the sales person dont want to entertain u cause maybe he thinks u dont have the money to buy it(cause it's one damn Expensive guitar) .... then he gave u the manual/borture and said go read the it when u go home then he go off doing something else.... XD!!!
Holispirit
New member
What you've just said is true to a certain extent. But I agree with the majority of the people here who have said that the sales person has gone too far as to hurl vulgarities and to attempt an assault.
I don't care what the customer may have said to upset this certain sales person, it does not give him any damn reason to do such a barbaric thing. This only ruins the good name of Swee Lee.
Imagine, a number of Swee Lee staff are working hard and doing their best to serve their customers. Then come this twit who ruins Swee Lee's name just because of his short temper. Very unfair to both Swee Lee and the customer.
To TS, I hope you do not maintain that Swee Lee has bad customer service and etc, Swee Lee actually has very nice staff. For me, I have gone to Swee Lee a dozen times and there is always this nice malay guy who answers all my questions and give me advice on choosing accessories or other (I'm still a noob in picking accessories such as strings lol). It is just sad that there are some people who indirectly destroy 40+ years of hard work and reputation.
Erm, but just to add, Swee Lee does have some stuff which are overpriced there. But their customer service is not bad, not at all.
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jskadiang
New member
Seriously?You can read posts without having to register, you just can't post. And you can also register and read older posts.
Also, to be on-topic, knowing what you are selling is a huge part of one's job as a salesman, and the salesman telling the customer to go consult a manual is being completely unhelpful and annoying, and the customer's complaint is completely justified. Getting angry and threatening the customer is just disgustingly incompetent service.
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Have to agree here. Being in the sales industry as well, these actions are unacceptable. The sad truth is, the customer is always right, whether we like it or not. Tough business but there is absolutely no way we can assault a customer unless he attacks an employee or a carry a weapon :twisted:
teleplayer
New member
oh. but I still feel that he's not a new user. and that was what I was pointing out in that reply. yeah.
hecklerkoch
New member
Maybe Swee Lee is taking part actively in the Yellow Ribbon project. :twisted::twisted::twisted:
daslasher375
New member
Seriously you can't judge the sales person by saying "why don't you know the product well??" or something like that, that's being rude or in a more harsher way is you're being a bastard. The rule "customer is always right" still exist but if you were a salesperson working in a music shop where things are very expensive with very little buyers- I mean we're talking about a gibson where usually the Pros go for it and you should at least do some research so that you could at least have some background knowledge and have the courage to face such a great guitar and handle one.
A salesperson might not be too smart on the other hand so u should just say something polite and at the same time have a strong impact on him/her so that he will improve himself such as, "that's sad to hear, is there any other person who can help me?" or better, "oh sorry to take your time is there anyone else who can help me." or even "sorry to bother you,is there anyone else who can help me?" There's no need to say and judge him about his knowledge on the products.
But still vulgarities and physical threats are very wrong, he should apologise for such an act.
A salesperson might not be too smart on the other hand so u should just say something polite and at the same time have a strong impact on him/her so that he will improve himself such as, "that's sad to hear, is there any other person who can help me?" or better, "oh sorry to take your time is there anyone else who can help me." or even "sorry to bother you,is there anyone else who can help me?" There's no need to say and judge him about his knowledge on the products.
But still vulgarities and physical threats are very wrong, he should apologise for such an act.
triphopbob
New member
Nailed that on the head mate...
Sales people MUST always know the products they represent.
hecklerkoch
New member
Yeah, completely agree.
Unless you are a certified dickhead, you don't go around telling people "why don't you know how to do your job properly??". Well, unless you are a boss and the incompetent sod is your worker.
I'm sure TS don't tell his mom "Wow, this curry sucks! Don't you know how to cook??" if his mom has had a bad day and just anyhow cook.
:twisted::twisted::twisted:
Unless you are a certified dickhead, you don't go around telling people "why don't you know how to do your job properly??". Well, unless you are a boss and the incompetent sod is your worker.
I'm sure TS don't tell his mom "Wow, this curry sucks! Don't you know how to cook??" if his mom has had a bad day and just anyhow cook.
:twisted::twisted::twisted:
Jumpin'Jellybean
New member
I think he's just having a bad day probably. In all the times i've gone to swee lee the staff have been helpful, even though i didn't but any big ticket items. (Mostly i get strings/picks even if i try out pedals or guitars) And to question his knowledge of guitars is... well. It's impolite. Cause he must have at least a certain degree of knowledge to be working there, eh? Maybe he's more well versed in acoustics or drums or whatnot. Then again, using vulgarities... What kind? But i am totally disgusted by his resorting to violence.
daslasher375
New member
exactly that's my point
jskadiang
New member
daslasher:
"sorry to bother you"? So the salesperson can continue being ignorant about the products he's been hired to sell? If a customer making an enquiry about a product is bothering him/her, perhaps find another line of work.
Most people would have done research when buying a product, but it's not the responsibility of the customer to do so. Maybe the customer didn't do research and ended up with a product that's not what he wanted. Then that's just too damn bad. But the point of having a salesman there is to guide the customer to make informed decisions, as well as facilitate purchases. The salesperson being rude because he's completely clueless about his products, thinking that it's through no fault of his own, just means that he's a terrible salesperson. The customer is absolutely right in pointing out that he should at the very least know be able to point him to someone who can help the customer, instead of being a complete idiot by getting worked up. And the salesperson tried to hit him. I think that's enough to judge someone.
"sorry to bother you"? So the salesperson can continue being ignorant about the products he's been hired to sell? If a customer making an enquiry about a product is bothering him/her, perhaps find another line of work.
Most people would have done research when buying a product, but it's not the responsibility of the customer to do so. Maybe the customer didn't do research and ended up with a product that's not what he wanted. Then that's just too damn bad. But the point of having a salesman there is to guide the customer to make informed decisions, as well as facilitate purchases. The salesperson being rude because he's completely clueless about his products, thinking that it's through no fault of his own, just means that he's a terrible salesperson. The customer is absolutely right in pointing out that he should at the very least know be able to point him to someone who can help the customer, instead of being a complete idiot by getting worked up. And the salesperson tried to hit him. I think that's enough to judge someone.
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