Sales Person at Swee Lee Sims Drive tried to Punch Me

[kerplunk182]

Customer always right? I think not.

http://notalwaysright.com/

Besides that, the "Customer is always right" phrase is just a saying and an attitude that they should have. It's not a rule that all sales person have to follow at all times, but something that they should keep in mind when dealing with customers

In this case, both sales person and customer were in the wrong. Perhaps the TS was being a little blunt when he questioned his knowledge about the product. Obviously the sales person would have got offended. Still, he shouldn't have reacted that way. :\

 

[tuyulaneh]

Describe his looks so we know who to avoid

 

[daslasher375]

Most people would have done research when buying a product, but it's not the responsibility of the customer to do so. Maybe the customer didn't do research and ended up with a product that's not what he wanted. Then that's just too damn bad. But the point of having a salesman there is to guide the customer to make informed decisions, as well as facilitate purchases. The salesperson being rude because he's completely clueless about his products, thinking that it's through no fault of his own, just means that he's a terrible salesperson. The customer is absolutely right in pointing out that he should at the very least know be able to point him to someone who can help the customer, instead of being a complete idiot by getting worked up. And the salesperson tried to hit him. I think that's enough to judge someone.

True, but we, on the other hand be can't rude, where's our manners. Like I said say something polite and at the same time giving a strong impact so that he will improve himself. If i were TS I'll keep on demanding, be a bit angry and say, " I really need help on this guitar, i really need help right now so that i am more familiar on its features, if you can't help me, Is there anyone that can help me, please?"

 

[Sylash]

Lol @ TS's nickname.

 

[lemonade93]

True, but we, on the other hand be can't rude, where's our manners. Like I said say something polite and at the same time giving a strong impact so that he will improve himself. If i were TS I'll keep on demanding, be a bit angry and say, " I really need help on this guitar, i really need help right now so that i am more familiar on its features, if you can't help me, Is there anyone that can help me, please?"

Morality, is one thing. But no matter how shitty the comment was said, it's pretty freaking obvious that the salesperson shouldn't react the way he did. Obviously there's more to the story, cause unless that fella's on drugs or drunk, i don't think the salesperson would explode like that with 1 comment saying you dont know nuts about your product.

And the point about your moms curry? (haha i laughed at this analogy, sorry hahahaha)

Comparing an everyday lifestyle into a business proposition, i feel it ain't right, IF the analogy was about BUYING curry, then i'd agree, two different environments btw.

And if the curry DID suck, i would complain, i may or may not pay for it depending on what the manager or person incharge says however, consumer rights man

 

[jskadiang]

The curry is cooked by your mom though. /confusing

 

[hecklerkoch]

Morality, is one thing. But no matter how shitty the comment was said, it's pretty freaking obvious that the salesperson shouldn't react the way he did. Obviously there's more to the story, cause unless that fella's on drugs or drunk, i don't think the salesperson would explode like that with 1 comment saying you dont know nuts about your product.

And the point about your moms curry? (haha i laughed at this analogy, sorry hahahaha)

Comparing an everyday lifestyle into a business proposition, i feel it ain't right, IF the analogy was about BUYING curry, then i'd agree, two different environments btw.

And if the curry DID suck, i would complain, i may or may not pay for it depending on what the manager or person incharge says however, consumer rights man

Haha.. just some silly analogy I grabbed from the air lah, kns.

Thinking about it, maybe TS felt offended when asked to go home and read the product manual, and thus retaliated with the how-come-you-donno-about-the-product-you-are-selling comment accordingly.

:twisted::twisted::twisted:

 

[VaanForz]

daslasher:

"sorry to bother you"? So the salesperson can continue being ignorant about the products he's been hired to sell? If a customer making an enquiry about a product is bothering him/her, perhaps find another line of work.

Most people would have done research when buying a product, but it's not the responsibility of the customer to do so. Maybe the customer didn't do research and ended up with a product that's not what he wanted. Then that's just too damn bad. But the point of having a salesman there is to guide the customer to make informed decisions, as well as facilitate purchases. The salesperson being rude because he's completely clueless about his products, thinking that it's through no fault of his own, just means that he's a terrible salesperson. The customer is absolutely right in pointing out that he should at the very least know be able to point him to someone who can help the customer, instead of being a complete idiot by getting worked up. And the salesperson tried to hit him. I think that's enough to judge someone.

Yea, I completely agreed to jskadiang's post.

On a side-note, since TS mentioned Swee Lee Sims Drive, I called in yesterday twice to price check just 2 Ibanez models but got some kinda rude replies too.

1st time :

(the unknown salesperson pick up phone)
Me : Hi, is this swee lee music?
The anonymous salesperson : Ya
Me : Hi, can I price on 2 Ibanez models?
The anonymous salesperson : No cannot, very busy now.
(he hung up)

2nd time (15mins later): Almost exact same scenario happened, but now he ended off with 'no, got customer now.'

Frustrated, I call the Bras Besah unit, the salesguy was more polite this time and told me to wait around 30seconds on the line as he was busy, in the end, he still answered my question clearly.

Oh well, I may sound petty and exaggerated bah, but this is the truth and I feel that whoever answered my phone at the sims drive unit could definitely improve on his politeness. But hey, I am not black mouthing Swee Lee, I feel that they still have great customer service and reasonable sales.

Cheers!

 

[LiQuiFireX]

It was VERY unprofessional of him to hurl vulgarities at the customer. Not to mention that I feel it is also rather immature of him to assault the customer over a small offensive statement. If he scolded vulgarities and walked off......not so bad. And yet he had to be restrained? Does the salesguy have anger management issues or is he having a really bad day? In my opinion, he should have just told TS off and just refer him/her to a staff member who is more experinced with handling Gibson products.

 

[lemonade93]

Haha.. just some silly analogy I grabbed from the air lah, kns.

Thinking about it, maybe TS felt offended when asked to go home and read the product manual, and thus retaliated with the how-come-you-donno-about-the-product-you-are-selling comment accordingly.

reality of the fact is.

Is this even real? HAHAHAHHAHAHAHA :twisted:

 

[theliverevolution]

Lol @ TS's nickname.

Could be one of us, but by not wanting to be accused of starting a flame thread, made a new account just for that? It's only my opinion

Anyway, whatever the case is, I don't think we're getting the full story here, and I suspect that the TS may have triggered the salesman off, thus also making him at fault.

That said, having worked in sales before, even if you do not know your product well, there are other colleagues who know, so it would be more professional and becoming of the salesman to consult his other colleagues in asking them to assist him to deal with the customer.
There is no reason that a salesman should start acting aggressive, no matter what the situation.

That said, the customer is not always right.

 

[lemonade93]

Could be one of us, but by not wanting to be accused of starting a flame thread, made a new account just for that? It's only my opinion

Anyway, whatever the case is, I don't think we're getting the full story here, and I suspect that the TS may have triggered the salesman off, thus also making him at fault.

That said, having worked in sales before, even if you do not know your product well, there are other colleagues who know, so it would be more professional and becoming of the salesman to consult his other colleagues in asking them to assist him to deal with the customer.
There is no reason that a salesman should start acting aggressive, no matter what the situation.

That said, the customer is not always right.

Honestly, i can't think of an analogy where the customer isn't right.
Lets say in this scenario and he's serious about the guitar. :S

 

[AzNjT]

LOLOLOLolololoOLOLOLOLOLololol!!!!!!!

FAIL ON ALL LEVELS POSSIBLE!!!!!
Hilarious...my god.....

The Customer is ALWAYS right, or should always be accommodated if request is as simple as a demonstration...it is their job to provide a platform for CONSUMERS who do not know much about the product and require some sort of expertise, in which case, the sales person selling their items. Regardless of Product knowledge, there are bound to be Other sales persons around who can and Will verify the problem.

If customer was rude, it is Not your right to get upset and wanna beat the crap outta someone just because they might have said something against you personally.

I've worked in the sales line before and people, rude or not, will definately come by, and you cant lose your cool no matter what. its only spoken words anyway....

BE PROFESSIONAL.

 

[hecklerkoch]

reality of the fact is.

Is this even real? HAHAHAHHAHAHAHA :twisted:

Yup, that's certainly a point to ponder.

 

[daslasher375]

There's always two sides of a story in this case both of them are in the wrong

Swee Lee appears to be one store with many complaints, because i seem to be siding Swee Lee in a certain extent, because their stores have both kind and unkind salespersons.

It's just that my family are very stern and polite, and once we went for a restring service which the guitar i bought a month ago at the bras basah outlet. aInstead went to the sims drive outlet, the guy told us to go to bras basah for the service for free as it was under 3 month warranty. The dudes at sims didn't want to do so because we were in the wrong as we didn't bring its receipt. But they were quiet nice as my father and I actually told them off, "we bought it at Swee Lee and we know we did, because no other store sell this model." So they actually give a 10minute lesson on how to restring a classical guitar. Haha

 

[j_m_s]

this is fail with a capital P.

 

[kerplunk182]

this is fail with a capital P.

That would be phail~

 

[theliverevolution]

Honestly, i can't think of an analogy where the customer isn't right.

Okay, with no regards to this incident, the customer is not always right, in my opinion, if he has ask for help but has zero intention of buying it, or when he makes it incredibly difficult for the salesman, just out to make trouble, or his attitude really stinked real bad.

Lets say in this scenario and he's serious about the guitar. :S

Only way I can think is that the TS was extremely rude with the salesman. I've no idea because we only know the TS side of the story, but not from the sales people who work there.

Yet again, its only a theory, and I'm grasping at straws

 

[LiQuiFireX]

That would be Phail~

Not exactly. Fixed.

 

[lemonade93]

Okay, with no regards to this incident, the customer is not always right, in my opinion, if he has ask for help but has zero intention of buying it, or when he makes it incredibly difficult for the salesman, just out to make trouble, or his attitude really stinked real bad.



Only way I can think is that the TS was extremely rude with the salesman. I've no idea because we only know the TS side of the story, but not from the sales people who work there.

Yet again, its only a theory, and I'm grasping at straws

Hahaha its cool, anyway...

TS hasn't replied yet.... maybe were bickering over nothing haha