bin4christ, i salute you for your maturity in putting yourself in the owner's shoe.
newbie, relac dude.
i think if you read fenderfan's post, i don't think he imply the way you replied to his post. he definitely did not say that the student should get away with the damage.
ShredCow, i like your quote "Whats "fair" is whatever benefits you the most, and we all are guilty of it." it very true. we are all selfish beings. but nonetheless i will try to share my opinion keeping that in mind.
i won't go into right and wrong and stir shit. but like some say, there is definitely better way than the current policy G77 have right now. and perhaps G77 can take these suggestions:
i won't say that i have been to many many guitar shops round the world. but those that i have been have display sets. these shops would cut loose interms of slight damage to guitars by customers. and naturally they would be. I think (not sure) Swee Lee does that too. Well, the strategy they have is during swee lee sale, sell these display guitars at discount. that's why you see their guitars like 2nd hand on sale...
basically G77 should do something about using their stock as display. If they cannot afford damage like Swee Lee, at least the staff should supervise when ever a guitar is taken off a shelf. having a staff to supervise your try out does not imply unfriendly service. it's the way the staff handle the customer. one example of these supervised trying is davies.
if a shop has a "ask for assistance" sign. then it should mean don't touch until you ask for assistance. because this sign does not mean anything if you still allow customer to self service.
newbie, please don't take what i am about to say personally. but seriously in the real world, customer policy (please don't mix them up with service, we all know G77 have friendly staff) is a lot better than what you experience with G77 or other shops in singapore. i do not fault them. but it's just that in our culture as a whole, most of our shops have some catch up to do in terms of policy, like damage considered sold thing.
lastly the reason why i feel G77 should have done things better is because i sure know of a at least one shop in Singapore that will not make you buy if you accidentally scratch or ding his guitars. he might if you break his guitar into 2 piece.
i won't mention names.
since there are existing examples of such service, i don't think it is unreasonable for some of us to suggest G77 could have done things better.
