where to go for mods/setups

[Aki S. Ian]

So... why did you decide to create an account?

simply for the reason i wanted to be part of a learning community...
i want to learn and share what i've learn (not that i know much)

 

[Zepp3lin]

Whitestrat, thks for sharing the story, it's not the fuss like you mention, we are all here forumers and we share our experience here. To make the world known of certain product or certain service given.

Well like you, we all got our fair share of experience, some people don't like GC, from the looks of respond in this forum side I think its about 70%.
Malcolm I'm not too sure maybe around 50/50 because of his very pricy tag. I myself was put off by his quotation, not that I can't afford it but IMO it's just not right.

I understand your feeling from the story you told us, my opinion is that, any service or whatever, the service provider must listen to the customer liking, what the customer wants. Yes the provider can give tips and advice but in the end it must at the customer decision and liking. Do you really like vintage frets? perhaps Malcolm thought everyone here like the vintage type of frets, no not me, I love big jumbo frets, the bigger they are the better but it all boils down to individual preference.

 

[empty71]

Whitestrat,

There's a huge misunderstanding. I always make it a point to work with my clients till they're happy. I'm sorry and disappointed that you're not happy with my fret work.

As for Zepp3lin, it's just a rough quote. Don't take it so bad I will lower the price accordingly to the work required. Re-read and posts and visit my website, I'm a HUGE fan for bigger fret wire too

 

[Whitestrat]

Whitestrat, thks for sharing the story, it's not the fuss like you mention, we are all here forumers and we share our experience here. To make the world known of certain product or certain service given.

Well like you, we all got our fair share of experience, some people don't like GC, from the looks of respond in this forum side I think its about 70%.
Malcolm I'm not too sure maybe around 50/50 because of his very pricy tag. I myself was put off by his quotation, not that I can't afford it but IMO it's just not right.

I understand your feeling from the story you told us, my opinion is that, any service or whatever, the service provider must listen to the customer liking, what the customer wants. Yes the provider can give tips and advice but in the end it must at the customer decision and liking. Do you really like vintage frets? perhaps Malcolm thought everyone here like the vintage type of frets, no not me, I love big jumbo frets, the bigger they are the better but it all boils down to individual preference.

Dude... It's a buyer's market. The prices are set by the service provider, and if the market likes it then the prices are ok. If it's not, then honestly, that's when you can call it expensive.

Malcolm has a list of regular customers (I'm sure), and that means there's enough people to go around thinking that his prices are ok.

In all honestly, for the quality of the refretting, I'd say it's definately worth it. Like i mentioned before, I don't have a problem with the QUALITY of Malcolm's work, nor his prices.

And yes, I love big frets...:mrgreen: Though Kelvin would have something to say to me about that. Heh.

Internet forums are just a small representation of the total population. If the market was truely unhappy with Kelvin's work, he'd be out of business long ago. But no. If you hang around his shop, you'd see he's got his die-hard customers too. I was there a couple days ago, and there was this big time angmoh buyer there who wanted to send quite a few guitars in for some work. But because Kelvin was not in town those days, he said he'd come back another day. His parting words were (and I quote) : "I ONLY send my stuff here. Nowhere else."

And he's not the only one I've met in his store.

 

[Whitestrat]

Whitestrat,

There's a huge misunderstanding. I always make it a point to work with my clients till they're happy. I'm sorry and disappointed that you're not happy with my fret work.

No worries Malcolm, I'm not here to complain about your work. Like I said, the quality of the finishing was top notch. I just didn't like certain details which happens to be your signature. Not your fault wat...

I'm just here to share the experiences and to state that different folks need different strokes. That's all.:mrgreen:

 

[ShredCow]

Well like you, we all got our fair share of experience, some people don't like GC, from the looks of respond in this forum side I think its about 70%.

Interesting. Within this thread there were mentioned some cases of... dishonesty?

I'm don't think its about "like" but it is about what is "right" ya?

 

[Whitestrat]

Interesting. Within this thread there were mentioned some cases of... dishonesty?

I'm don't think its about "like" but it is about what is "right" ya?

I hear you, and I agree... But many of these cases are based on hearsay. There are always 2 sides to a story (ok, 3, if you want to be totally technical). Maybe it's good to give the accused the benefit of the doubt?

Like for example, I know for a fact that one of the cases mentioned in this thread is not entirely accurate... The work job receipt at GC can provide sufficient proof.

But it's not really my axe to grind, so I won't say anymore on this matter.:mrgreen:

 

[seekz]

Funny how when it comes to my testimony
the GC fans will pass it off as doubtful.
I just never got the pots that I paid for
Its got nothing to do with how great the
service you got from GC.

miscommunication, busy, rushing,
bargaining, or not being a regular
customer is no excuse. In fact its
pathetic, why does bargaining begets
a lesser quality work as ShredAddict
has claimed. Same goes for being
a new customer.

I was merely highlighting how theres a stark
contrast in reputation between the GC and the other players.
So there's no need to chew up Malcolm's work
We all know what this thread is about

Well, a chinese saying goes something like
"there can't be smoke without a flame"

 

[Whitestrat]

Well, a chinese saying goes something like
"there can't be smoke without a flame"

1. I wasn't refering to you.
2. It's called "There no smoke without fire", and it's not a chinese saying.

 

[relinquish69]

actually it doesnt affect the regular customers. if most forum-ers were to avoid this store just because of the bad stuff they've read, they wouldnt really know what they are missing. which is good for us in a way. if something nice comes along we'd be one of the first to get it.

lets say for example reviews say this particular movie is a load of bull. however, what happens if your girlfriend die die also want to drag you go and watch? if thats the case want to "siam" also cannot right? however after watching, you actually felt that the movie was good.

the point that I'm trying to put across is, if you guys dont try how would you know for sure?

if every customer gets "cheated" at GC, GC should have been blacklisted a long long time ago and all that we ( the people working there ) would ever do in the store is just sitting around smacking mosquitos.

if you guys feel cheated, confront the boss. its very simple. why keep that bad experience to yourself? worse, even tell the whole world about it cos you felt cheated.

does cant be bothered to go back to the store to demand some form of compensation = to just being plain lazy? if thats the case, its actually you the customer who chose to be cheated. why? cos you cant be bothered to rectify your own problem. not happy, just complain, to the right people of course.

if the shop cant be bothered, than its their fault. thats where legal action comes in.

if people feel that the price is right, they would pay. most people think Malcolm's prices are crazy, however there are plenty of people who find them reasonable. I'm one of those who find them reasonable as he always offeres to let you sit there and watch him set up your guitar. on top of that he'd even go through the trouble of explaining what he is trying to do in steps. for that, he deserves some extra for the service, dont you guys agree? I'm not even going into the quality part.

I'm not being defensive to the store nor am I aiming at anyone in particular. he is my friend and I just feel that Kelvin is actually a very misunderstood individual here in the forums. although it does not affect his business much, it still isnt a very nice thing to do to talk behind people's back.

 

[ShadowchildCOBHC]

whos the one at guitar connections whos short and has like blond highlights.... please tell me cause i got really confused who was who

 

[relinquish69]

I know that short is a very general description but it is actually not a very nice way to decribe a person. in a way, it just sounds rude.

however, that person you are refering to is Kelvin, the boss.

 

[Aki S. Ian]

tsk tsk,

say what,

you know we can always do a poll.
and lets see what the public has to say.

 

[whee]

I hear you, and I agree... But many of these cases are based on hearsay. There are always 2 sides to a story (ok, 3, if you want to be totally technical). Maybe it's good to give the accused the benefit of the doubt?

Like for example, I know for a fact that one of the cases mentioned in this thread is not entirely accurate... The work job receipt at GC can provide sufficient proof.

But it's not really my axe to grind, so I won't say anymore on this matter.:mrgreen:

Hearsay = i heard that so and so happened from xxx who heard it from xxx etc.

What we hear are actual accounts from people who have suffered as a result of dishonesty or false representation of facts etc.

 

[seekz]

so if you spread this to another.
Thats hearsay. I'm the one who's
saying. The actual.

To save you the trouble of re-reading
Had a bad experience with GC
80 bucks for 4 pots to be changed
found out it was not changed months
later when i was cleaning up my guitar
to sell. That is why I didn't confront
the boss.

Even if he fix real CTS pots back for
me, It'll still be a bad experience.
guitar was sold, issue dissolved not resolved

Just like how Whitestrat gave his account of
malcolm, I'm giving mine. I find it so stupid
nobody addresses anything but try to downplay
my testimony. I'll just leave it at that cos
its pointless to discuss any further.

 

[seekz]

Yes I'll reccommend GC to everyone.
They've done good work, but thats
just hearsay to me.

If you never try you'll never know.

-Signing off for good

 

[relinquish69]

"I find it so stupid nobody addresses anything but try to downplay my testimony."

no choice also la, Kelvin doesnt even go on soft. how to address?

 

[Zepp3lin]

1. I wasn't refering to you.
2. It's called "There no smoke without fire", and it's not a chinese saying.

I thought the correct Idiom refered as "When there's Smoke, there's Fire"

 

[jdawg]

lots of GC apologists in here...

 

[Whitestrat]

To save you the trouble of re-reading
Had a bad experience with GC
80 bucks for 4 pots to be changed
found out it was not changed months
later when i was cleaning up my guitar
to sell. That is why I didn't confront
the boss.

Wait... I don't get it. You feel cheated, and didn't raise the issue when you discovered it? If you're so hyped up about integrity and honestly, wouldn't you at least want to sort this out as a matter of principle? Why didn't you?