Music store etiquette

[PatheinRaindropMoe]

all i can say is, Unleashed the fookin fury!!!

hehe, anyway, no need to be too serious, if theres any further responses from others, most would be on the shop side..

Its quite fair and square, with him losing out a bit

1) he was sarcastic, but you called him faggot, which by itself, already a degrading term.

2) you let him knew your thoughts in the pricing, he let you knew his view as well, aka sell him a similar same era one at 100 plus.

3) he didnt come online and kau peh kau boo about the calibre of the average consumers of musical instrument

anyway, as general customer service need to be improved, the standard of us as buyer, also need to be improved as well.

imho

 

[ヒロト]

This sounds like a store owner from guitar connections.
He had a super bad attitude...i called in from A PHONE line asking about repair jobs and quotation...he was so frustrated, he sounded like he didn't want business...after reluctantly answering some questions...he said..EH I NOT FREE LA. YOU WANT YOU COME DOWN...BYE!

W**?!

LoL hilarious...i foresee the downfall of these people -.-*

 

[Jay_Clones]

all i can say is, Unleashed the fookin fury!!!

1) he was sarcastic, but you called him faggot, which by itself, already a degrading term.

2) he didnt come online and kau peh kau boo about the calibre of the average consumers of musical instrument

anyway, as general customer service need to be improved, the standard of us as buyer, also need to be improved as well.

imho

Bro, I said to him to politely and was never rude. ..on another record I've never wrote this kind of angry comments in soft before . He really made me fumed. Yeah, you're right... Unleashed the Fookin Fury!! I've seen this guy told off customers in a very rude and sarcastic way...did'nt know I will kena by him one day. Ok to be be fair to this @$$hole , I'll remove that 'faggot' comment. Let's wait for they gotta say.

 

[sharp__edge]

A lot of the complaints here are really laughable.

If any of you were any older than 12, you would have realized by now that Music shops, in particular Guitar Shops, are not the same as Topman or Converse or whatever loser shops you always visit after your primary school classes end.

Fact of the matter is this: These guys have skills that you'd only dream of after your PSLE. You want help? You humble down. Ask politely. And don't expect amazing customer service because these guys are not salespeople from C.K Tang.

These are musicians. Luthiers. Highly trained music equipment technicians. Don't walk into a guitar shop expecting them to treat you like king because the knowledge that any one of them harbors amounts to more than all the grades you scored in your Primary 6 semestral exam that you just sat for 3 weeks ago combined.

If they cut you off in a phone call, fine. LIVE WITH IT. If they ask you to get lost when you walk into their shop, fine. LIVE WITH IT.

You just need to remember that when you get kicked out of a guitar shop, someone who actually knows what he wants will walk in 10 minutes later, and earn the respect of the salesperson on duty that day.

 

[van_halen]

^ seriously wtf post. salesman = salesman, period. so what if you have the "guitar skills"? nobody cares. it doesn't make you a "high class salesman" compared to salesmen in non guitar shops.

 

[sharp__edge]

i think a person in a music shop is someone to be treated with respect, treated differently from a salesman.

if you think salesman=salesman, well then i think you and i will always disagree on this matter.

 

[van_halen]

^ so you mean guitar hero can disrespect customer, and customer can disrespect salesman?

 

[ridethetiger]

So I was asked this old guy how much is the price of those ds-1 and whether they are japan? He said they are japan and it cost $200 . Hmm, I replied to him politely " It's ok then, $200 I find the price a bit steep ". Then he asked me " Steep ah? How much do u think it cost? !"..I said around $100 plus. (I've sold one for $130 mint and at soft I've seen not-so-mint ones below $200 )

Bro, i am not siding with anyone's side,but think about it, the "i find the price a bit steep" comment,u can keep it to yourself thus saving your own right to your thought. U can really walk away once u confirmed their selling price,unless u thought u can "bargain' in shopping centres which i feel it's a mistake.Speaking freely anywhere and at all circumstances is not actually too wise since u donnoe Dennis as a close friend or as a family member. Next, of course u can find not so mint ones below 200 dollars thats cause well,u said it "not so mint" and all sellers here in Soft does drop their selling price in order to benefit other softies bros here. But hey, guitar 77 or davis or sweelee or whatever new shops they are running a business.They gotta pay rent and their employees. Am i right?

 

[sharp__edge]

^ so you mean guitar hero can disrespect customer, and customer can disrespect salesman?

i mean that as customers, we must respect the staff.

And i don't believe in "guitar hero", "rockstar" or "rocker". I'm sure you don't believe in the whole idea of that too.

 

[PatheinRaindropMoe]

imho, its not so much of respecting them, but basic courtesy towards another human being depending on the context or situation.

Of course, if the other party react in kwai lan pattern, without being provoked, be it verbally(regardless of any form of language or phrasing of words) or physically, hehe, then i must quote engvay malmsteen again, aka, unleashed the fooking fury!

 

[dodgethis]

Respect and courtesy has to come from both sides for a great transaction. Customers should not behave like pricks thinking that the customer is always right, nor should the person manning the store (be it a sales person, luthier, guitar tech or whatever) act all high and mighty. You give someone lip, don't expect the other party to be unaffected.

If you thought it was too expensive, just nod, thank him for responding to the enquiry and walk away. Instead, you chose the confrontational way out. Brilliant.

 

[templar03]

@sharp__edge

I'm absolutely disgusted with your attitude. So what? We have to bow down when we're entering your shop to purchase your equipment with our hard earned cash? Do you think you are srsly selling boutique goods like LV/Hermes? No thanks. Il rather order from proguitarshop or something.

 

[van_halen]

and i find it disgusting that someone considers "guitar heroes" working in guitar shops to be better than salesmen working in non guitar shops, and should be accorded respect unlike salesmen from non guitar shops? why should there be a distinction between salesmen in guitar shops and salesmen in non guitar shops? you give good service, customers compliment you. you give crap service, customers unleash the fooking fyory. i'm not saying customers are always right, everything is 2 way, but just saying that salesmen in guitar shops are normal people too, not "guitar heroes" who can lord over customers.

 

[superpotato_30]

For me i've never encountered any bad experiences personally from bad salespeople; be it from Davis/Guitar Connection/Sweelee (amazing aint it)/Guitar 77 etc..

Call me lucky or .. maybe i do my research and ask politely. I also keep my comments about pricing to myself.

Then again heres the vicious cycle of arguing whos right. Customer or Salesperson.
The answer is : Both.
It depends on how you argue your point and one will realise that points given by both sides are valid.
Ultimately this is pointless because you cannot stereotype a profession because humans are too damn complex to categorise.
Basically it boils down to the individual and not the profession.
You cannot say that a salesperson should have this and that and when he does not meet your expectations or does just the contrary,and because of that you slam him.
Of course from people working in the service sector, one would expect quality service. However, 'quality' is a subjective word and hence cannot be qualified as a uniform standard for everyone.

Essentially : if you lower your expectations maybe you would find your shopping more fruitful.

As for me? My gear come from: Soft/TGP/Harmony Central/Online Shops: PGS/TF/themadape etc.

Saves all the trouble of attitude.

 

[sharp__edge]

@sharp__edge

I'm absolutely disgusted with your attitude. So what? We have to bow down when we're entering your shop to purchase your equipment with our hard earned cash? Do you think you are srsly selling boutique goods like LV/Hermes? No thanks. Il rather order from proguitarshop or something.

i'm disgusted with your attitude too. So you want to treat them like how you treat the waiters at PizzaHut?

and secondly, i'm not a shopowner. I'm a customer that sees the need to respect the salespeople working there. You have money, fine.

Buy from proguitarshop.com. I've done that before too.

I've been cut off in a phonecall and brushed off in a guitar shop probably more times than you have. But every time it happens, i don't choose to think that "as the customer, i am always right. "

 

[templar03]

Waiters at Pizzahut to salesman at a guitar shop - aren't both of them service staff trying to sell a product?

How should they be treated any different?

Do you really expect the customer to put their cash in your pocket when encountered with bad service?

 

[sharp__edge]

and i find it disgusting that someone considers "guitar heroes" working in guitar shops to be better than salesmen working in non guitar shops, and should be accorded respect unlike salesmen from non guitar shops? why should there be a distinction between salesmen in guitar shops and salesmen in non guitar shops? you give good service, customers compliment you. you give crap service, customers unleash the fooking fyory. i'm not saying customers are always right, everything is 2 way, but just saying that salesmen in guitar shops are normal people too, not "guitar heroes" who can lord over customers.

First of all, i have already stated that i do not believe in terms like "guitar hero" or "rockstar".

Secondly, yes i do believe that people working in that part of the sales industry deserve more respect than others. Disgusting? I think the people who strut around the street thinking "The Customer Is Always Right" are more disgusting than that.

 

[sharp__edge]

Personally, i treat all sales people very well. I've been a waiter before, i've taken my fair share of complaints.

You have completely misunderstood me. I said people working in guitar shops deserve more respect. Yes.

I didn't say treat all other salespeople like shit. I was making a reference to how Singaporeans in general treat salespeople when they become dissatisfied.

If you think i'm subhuman because i think some people deserve more respect than others... well i am sub-human then.

 

[templar03]

Personally, i treat all sales people very well. I've been a waiter before, i've taken my fair share of complaints.

You have completely misunderstood me. I said people working in guitar shops deserve more respect. Yes.

I didn't say treat all other salespeople like shit. I was making a reference to how Singaporeans in general treat salespeople when they become dissatisfied.

If you think i'm subhuman because i think some people deserve more respect than others... well i am sub-human then.

Okay. I'm curious tho ,why do you think service staff in guitar shops deserve more respect than their counterparts say.. a departmental store then?

 

[sharp__edge]

Okay. I'm curious tho ,why do you think service staff in guitar shops deserve more respect than their counterparts say.. a departmental store then?

all humans deserve basic respect.

Salespeople in guitar shops deserve additional respect on top of that basic respect because of the knowledge and skills they posses.