intergrity do matters

bedokkids

bedokkids

New member
Today i went to check out a set of minstack amp with close to 90% intention to purchase it.:). so walk in to the store, mins after testing, happy with what i got.. yea ready to buy. the kind malay staff was about to pack, when i forward if they would do delivery for me. the staff replied though they don usually do delivery unless it's big stack, but however he will check out with his boss again. back came the reply Fine. noob the boss head. i forward another question to the boss directly with another question the time of their delivery. he replied mostly in the afternoon.

ok so while they are going through the packing, i queued to make payment.
while waiting, another staff ask me if i am carrying it now, my natural reply is the delivery is tomorrow so i am not, the commotion caught the attention of the boss, and this time the boss said no they don do delivery! , while the shop is busy with customers . i don wish to further nego (which i afraid might turn into upset scene) i flatly declined my purchase on the spot. pissed off and walked out.(no point making a scene)

Just like to share with the staffs who are reading this, i am that customer with a blue ritter gig bag, wearing bermudas/White T and black converse on. mind you.. i am also in sale by trained with 10yrs of experience. and know the importance of honouring words. if you cant. don commit. you may closed a sales but you lost the trust of your customer
 
customers also have to understand that these salespeople have reasons behind their 'blackfaces'. They're standing all day and who know if they're underpaid? They're probably desprate for money. And being tired etc, it's only human to react that way though they have to uphold the 'customers are always right' principle. :\
 
i'm gonna have to disagree with that dude.. Being in the service/sales line is like that you just have to suck it up.. To consumers, service does matter, to your bosses your sales also matter.. Being in the line of sales for awhile now, i do understand how a sales person will feel, as i'm put through the same shit, but at the same time, if i let that affect me, then my sales would go kaput, and i'll be out on my ass really soon. So you'd rather lose your job just cause you're feeling moody and you feel underpaid or whatever the care maybe, then fine if one thinks that his or her chance of reemployment is high then by all means sulk all you want but if it,s a job that's for you to keep, then by george do it well.. Just my 2 cents, nothing is directed at anyone.:) just my views from a sales person putting himself in the shoes of a customer..
 
kerplunk182 said:
customers also have to understand that these salespeople have reasons behind their 'blackfaces'. They're standing all day and who know if they're underpaid? They're probably desprate for money. And being tired etc, it's only human to react that way though they have to uphold the 'customers are always right' principle. :\
Click to expand...

folks like these should not be in sales to begin with.

I'm in sales as well, I bend over backwards and I go above and beyond what is expected of me as a sales person; all for the sake of adding value my clients. At the end of the day you have to realize as a sales person, how successful you are depends entirely on your customers. If you don't love what you do, then go do something else. Because in the perfectly competitive world we live in today, there's always gonna be someone else who's willing to do the same thing as you, but for a cheaper price.

The only way you're going to distinguish yourself is to deliver the best service you can.

One of the biggest rules regardless of type of business...never ever over promise and under deliver.
 
SoulJah said:
I'm in sales as well, I bend over backwards and I go above and beyond what is expected of me as a sales person
Click to expand...

er... YOUR kind of sales is very different with very different returns hor...:mrgreen:

But your'e right. with attitudes like that, shouldn't be in sales.
 
desperate for money, find another job. upgrade your skill set. Want to put on a black face, dont bother doing sales. If any sales staff gives me attitude, i'd make sure a big scene takes place just for the sake of it.

expose the shop pls.
 
Actually the S-E shop, they offer delivery, but they also will mention to you that delivery is chargable.

They have offered delivery for me before for items above $500 at no cost. Although I appreciate that, i did not pick up on the offer.

Most important in sales is NEVER EVER over promise and under deliver.

Like what was mentioned.
 
anyway, my plan is to wait for a few round to check if anyone is letting go( have already posted yesterday in guitar amp buy/sell). however if there's no taker. then have to go back and buy. of cos last impression will be sale closed with lost of trust.
 
i dont know why, ironically in most shops, the higher rank they are, the worse they be.
like the manager's attitude sucks and the sales persons are better.

i shall add this applies to the 2 shops mentioned here. how sad.......
 
hmmmm? I sense woeful over-reaction of the knee-jerk variant... or is it justified angst?

Where has Patience and Graciousness on the part of the customer gone to?

We expect shops to bend over backwards and if possible, break their backs, for us... and in return, we present them with the shorter end of a lit dynamite.

Maybe some love should be given to the sales people. Maybe we should be a little more human.
 
=ShredCow

The key issue here isn't about rude service. It's about promising and going back on your word. If they can't do so, then say they can't. If they say they can, they better do as they say. It's as simple as that. One side agrees to sell, and the buyer agress to buy based on a set of conditions. If those conditions are met, it's the buyer's every right to reject the purchase. note that the original poster had asked for the delivery service BEFORE committing payment. So, if the payment agreement was made with the partial fact that the amp would be delivered, then now that the shop says they don't deliver, something is definately wrong.

However, there's something I missed out on the shop. Did they say they don't deliver at all? or they won't deliver on that time if the shop is too busy? If it's the latter, then I think it's reasonable for the shop to negotiate for a better time.
 
=lightice

Actually, I never understood what the animosity with Swee Lee is. (There. I said the name). They overcharge, but they don't tell you otherwise. They always tell you clearly what you're getting yourself into everytime you deal with them. You KNOW where you stand when you walk into their shop. When they say they'll do something, they'll do it. Most of the time, they just say they don't, which is safer... Whahahaha...:mrgreen:
 
and my post wasn't about rude service... and I agree with what you say about giving one's word.

My point is - is there room on our part to have let the matter go down more graciously?

Its equally poor form to come online and post - what's the point of this thread? Lets get on with shop bashing? Probably not the intent of the threadstarter and heck, some of us aren't into that - but look what's happening? I don't see the benefit.
 
Hmmm.. I think seriously.. no real point in getting upset.. if you don't like the service.. then don't buy it.. heh.. if you really must have it then just suck thumb and buy it...

I hate to say it.. but the title should read Integrity Does Matter.... Sorry for being anal.. heh...

In fact for both shops in question, I never have any problems testing stuff... They always seem nice to me... Tell me which person in particular is mean.. then I go test again.. hahaha ;)
 
theunknown said:
i dont know why, ironically in most shops, the higher rank they are, the worse they be.
like the manager's attitude sucks and the sales persons are better.

i shall add this applies to the 2 shops mentioned here. how sad.......
Click to expand...

This, unfortunately is what differentiates a bad/normal buying experience from a good/excellent buying experience. Whenever I'm in Geneva, the staff in the LV boutique are always more than happy to be at your beck and call. They give excellent service. Even if you walk in just before they're going to close, they are nice enough to serve you with a smile. (note, shops close EARLY in europe compared to asia). But I've only experienced this in the LV boutique along Rue Du Rhone there. The other boutiques are more shitty than ours here... whahahaha...

And in Japan, the GM himself might just come out to say thank you to your purchase (experienced before in Ginza Burberry Boutique as well as in Swarovski in Azabu-Juban). Everytime I buy a guitar from a shop in Tokyo, they ALWAYS carry the guitar for me right down to the exit on the ground floor, even if we were originally on the 7th floor.

Most of our shops just don't get it. The higher end shops are trying, but we're thinking that it's only because that's what you pay for. But when you go to Japan, and experience this from even just a simple family run convenience store, it sort of make s you think otherwise...
 
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