Davis Guitar Shop.

as far as i knew, Davis was the only distributor of Marshall amps. i was looking to get a half stack and wanted a JCM800 or 900 head. Davis only had the JCM2000s, which i'd played before in college and not really enjoyed (and of course they shipped production to India between the 900 and 2000 models so none of the 2000s are British-made). so i asked him if he had any JCM900s or 800s and if he could kindly bring one in for me if they didn't have any on stock at the shop and i'd be happy to pay the shipping and everything of course, and on top of that, i'd pay extra for his time and trouble.

he proceeded to lecture me on how the JCM2000 is newer and has newer technology and parts and all that, so it must be better sounding than the 900 and 800, and if i don't like the 2000 i must be a bad musician.

as someone who's studied music almost my entire life, i just about wigged out when i heard that. i was totally flipping out. my friend practically dragged me out of the store.

how insulting.

ugh.

the daughters are pretty nice though. professional, polite, they don't waste my time, and they're helpful.
 
I feel the act of the old man taking away the guitar mentioned earlier is unacceptable. Basically he's just thinking that every guitar-playing chap that walks into the shop is 'shite' (to borrow that word from the blogger's site).

and the lecture he gave...wah piang eh. again shows he thinks everyone else is puny.

Cannot do business like that lah. But all these music shops are quite one-kind eh?

Look at the type of experiences people are posting about the old man. he's the type of business person singapore can do without lah - old kiasu mentality (don't spoil my guitar, don't think you're better than me, etc.). but what to do...old people, old generation...bo pian.
 
Hey I just forgot !!! James may be a good friend of Davies. Probably he can give some feedback to them and at least hear from Davies side of what happened this time and the other times as well.
 
nitrovo said:
I just want to pose a question to you all.

Who thinks the service at davis is good.

don't want an explaination, just a simple answer.

Good for me. No problems with the man, or the ladies :wink:
 
i've got good and bad experiences from there, so can't really make a judgement as of yet. With reference to the amount of time fiddling with an amp, i think 30 mins isn't really enough unless you're like dharma who already knew what he wanted exactly. I remembered i was GAS-ing for the RG321 and planning to get it as a backup guitar. After noodling around with it twice then realised i actually preferred a strat.

Sometimes it takes a few visits and tries at the stuff you're planning to get, before you know it you might have actually arrived at the conclusion that the amp/guitar isn't what you thought it was initially. Though prices may vary like tube amps or lower end Ibanez guitars, bottom line is you gotta enjoy what you're using. Imo, going to shops and giving it a very short test drive isn't really advisable.

Would you buy a PRS McCarty on first try in a short span of 30mins?
 
based on personal experience, i haf to say that swee lee and davis in general has good customer service. its all down to individuals here.

theres this old guy at the sims drive branch of swee lee whos particularly rude. mayb even racist. there was once i went there to get some strings. so i went up to the counter to pay. saw some picks that looked nice so i went to open the containers to buy them. all this while, the old guy was staring at me, as if im gona steal the picks. it seriously pissed me off. there was another time when some blacks(nt trying to b racist. i tink they were africans) who were gona do some gig here in sg. that old guy rudely told one of the men to put down a maracas he was touching. wat the hell! these were big time customers, they were spending thousands. if he cant give respect to big customers, what more us, the small time customers.

on the other hand though, there are nice staff, both at swee lee and davis but i haf to say, its generally the younger ones. definitely. looking on the bright side, these old guys wont b there for long. :lol: i tink we can expect better service in the future. well at least i hope so.
 
I think we can expect them to 'snatch' guitars during peak hours especially, when many customers wanna try instruments in their small shop. Personally, I was given space at Davis, to try OLPs. I even asked them if i could do some minor adjustments to a different bass to compare, no problem. Funny thing was, I left the shop, then realised i forgot to look at guitar stands, the boss's son, said 'oi', and passed me a free pack of Bass strings for fivers... Not that bad rite the service?
 
killinghall said:
amnesia,...

Haha yes i do agree la, there are people who would speak their mind. but this guy is too childish, he has something bad to say about EVERYTHING, from NS to even TV mobile?? i mean..come on, give us a break. lol. but yea i do agree with you that sometimes, we should feedback to the shops abt how they can improve in their customer service. but i am sure things can be worked out in a more civilized manner. thanks for your thoughts :wink:
 
i think davis is alright. been a customer since my sec school days and faced no problems. the auntie would always chat with me when i enter the shop, haha.
 
The uncle never gives me any problems. (Maybe its because I have a permanently pissed look.). Infact he always askes if he can help.

But seriously, i noticed that personal bearing plays a very important role when it comes to getting service.Carrying a Pokemon bag ain't gonna reflect well.
 
I was ignored and had to wait about 2 minutes to get attention while the ladies stood around and fixed up the shelves every few seconds becuase they had nothing to do, while i was standing there trying to get their attention to buy some picks.
 
Is your icon from Warcraft? lol
Some gay Ice creature thing?!

Anyway yeah i agree with the bearing thing... looking like a wanker whos not gonna buy anything (if there's such a look) surely wont help. But i guess the people here have a point, the service industry here generally neglects people who are NOT potential customers or look like wankers. The question now is whether this is acceptable. I would definitely not suscribe to that, but people in singapore are generally impatient. I can prove it! :P

If 6/10 people have given a thought that Singapore sucks or are unhappy with their lives/work. Yeap... They's be asses to customers who dont look like customers.
 
Yo Nitro,

Try something i did awhile back:

*stand in the middle of a shop....no assistance*
*Minutes later....still no assistance*

" Yo!! I need a XYZ123! can someone help me now please?!"

This probably is the best counter to the lazy sales staff syndrome.
 
i think generally wat goes around comes around ...
i tried asking the old man for some ridiculars discount but politely, and he replied with a no, politely too...

sometimes its gotta do wif ur face too...
i gotta admit sometimes it pays to have a nice face...
:lol: :lol: :lol:
 
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