Davis Guitar Shop.

[killinghall]

Hmm...came across this site and was surprised to see Davis Guitar Shop mentioned. But I have to agree with the author the service sucks.

http://singapore-sucks.blogspot.com/2005/06/your-service-sucks-man.html

 

[HeartRockSingapore]

Can someone come up with a solution? You see, it's knid of monopoly here with See Lee (Swee Lee is being mentioned as well in the blog) getting most of the dealership, and Davies coming perhaps 2nd.

How can we get them to improve their service?

 

[serialninja]

haha it's a funny site. funny, cause a lot of it is true.

 

[mikemann]

If you take that blog seriously, I feel sorry for you to be so gullible to subscribe to such one sided view.

There are always 2 sides to a coin, a lot of people like to (for ease of convinenence never bother to dig out the other side).

All that guy is doing is ranting about this and that, nothing but rant. It will be more productive if he can give constructive comments and suggestions.

I only got one thing to say. If you maintain the mentality of a worker, but always dream about being a boss or doing big things. You will never succeed in becoming one or overcoming obstacles. So all you do is rant and rant all day, and keep dreaming.

(example: If someone were to propose to you some business opportunity, and the first question you ask is, how much am I gonna make an hour, then you are a loser from the beginning. Looking ahead means forgoing comfort zones, taking on more risk & responsibility.)

Hey!! I am giving a FREE motivation talk here!! Can you imagine the suckers who pay thousands just for that few hours kick in the butt.

Ponder and learn.............

 

[17wil]

haha mikemann's right...i didnt receive that bad a service when i was at swee lee and davis to buy my guitar. i guess maybe its a diff view by diff plp.

 

[serialninja]

um....ok, i'm not sure i see how it relates to his post about the Davis guy having really bad customer service.

it's probably because mikemann's post has very little to do with Davis having really bad customer service.

the fact is that whether you're a worker or a boss, you're right, you need to keep the end goal in mind, and the dual goals of any business are a) to make money, and b) to stay in business. in order to achieve both, you depend on customers. therefore, you end up with a third goal which is c) to retain clients.

you don't generally retain clients by being rude or pushy to them. it's biting the hand that feeds you. surely this is commonsense.

so yeah, whoever says Davis has bad service has a right to say it. regardless of Davis's business plan or that it may be hard to run a business, the fact remains that Davis is notorious for having bad service and there's no reason why people shouldn't have a right to complain about it and subsequently boycott them if they so please.

the customer may or may not know as much about a product as the seller, but that doesn't give the seller the right to be obnoxious.

 

[popeye]

If you take that blog seriously, ....

sir, didn't you realize that you also just rant and rant? And it's even worst, you rant about other people ranting and self proclaiming that you were giving motivation talk (and at the same time also ranting about people paying thousands thingie)

Ponder and learn............

 

[stillwater]

LOL
:lol: :lol: :lol: :lol: :lol:

 

[mikemann]

Mr popeye, you can click on my profile on Soft. Then run through all my previous postings contents, to substantiate your claim.

I glady be an open book for people to judge me. If anyone feels that I am nothing but a non-contributing, good for nothing ranter, just PM me and let me know. At least I know who you are. Anyone is also welcome to come down to my office to get to know me better, I am not one who hide behind the computer screen talking big.

I know issues mentioned on this tread are sensitive, and respect all views stated here, be it straight or distorted. I just want to point out to the tread starter that this topic (and various subjects) has being brought up many times before. There is no use for such a tread, in my opinion.

BTW. did I touch on a raw nerve there? are you telling me you are one of the sucker?

I never advocate flaming, thus I will end my post on this tread here.

 

[dark_knight]

ehh..dun get so personal pls.. ^^ peace ya

 

[tany]

hahaha funny posts on the blog :lol:

 

[amnesiac]

i think the author of the blog is just being childish and fake. bet he didn't even say those things which he claimed to say out loud, maybe only in his mind.

how about him trying to be polite as well? Take for example, the bank staff, he/she was merely doing his/her job. why was he so rude when the poor telemarketer was not in the first place?

and look at the title of his blog " Singapore sucks".. hmm i'm not trying to be patriotic here or anything like that, but, does Singapore really suck? Just wanna say that i do not have anything against this author, though i may sound like it, haha. just stating my feelings. if singapore sucks, would we live such comfortable lives? would we have the MRT? would bands like Slipknot be allowed to come in? Would the government fight so hard to prevent us from being harmed by SARS and terrorism if Singapore sucked? Some people are just ungrateful. I guess he expects to be treated like a king in whichever shop he walks into. If he was born elsewhere, he would probably just say the same thing, my country sucks. Oh well, enough of me ranting, haha. I have come across really bad service before, not davis or swee lee, they're pretty nice ppl to me. Give and take la, if we really come across bad customer service, just walk off silently, don't have to F the owner of the shop what..that's just being childish.

Ok ok i'll keep quiet now, lol. Peace! :smt039

 

[nitrovo]

lol this guy is funny.

after living here for 9 months, i found had too many problems with service. big companies and alot of shops have been nice, given me good advice, replaced items etc.

I'll agree that davis has a bad customer satisfaction level but hey, thats just him. I've spoken to many people and they all think the same, they've even thrown in some colourful words to describe the staff.

They need to get their fingers out of their arses and realise they are running a business and better service will result in more sales and happy customers.

Alot of my friends say that singaporians are arrogant and rude, but I have hardly noticed such behaviour, maybe im just lucky? I know i have met some very nice people in shops and that.

 

[stillwater]

yes, agree with amnesiac. the author isn't just childish, also another ignorant snobbish kid. gotta kidnap him and sell him to maybe indonesia, or cambodia...

imo davis already very tolerant to put up wif him for half and hour. if me in his shoes, already wack his backside hard and chase him out wif a broom ... knn, $500 big f**k ah? he think davis will die losing such a customer like him? if im davis i won't even sell to him man!

ppl in the service line also human beings.

 

[killinghall]

amnesia,

i wont be surprised if the chap really did say those things. my friend personally rebuked this teenage rep in swee lee when they were at plaza sing. i was wif him.

he tried an ibanez and and in just a min the young rep ask him if he was done. my fren told him he wanted to try it some more, but the guy told him 'aiya, if you're good no need to try anymore'

i can't remember exactly what my fren said after that, it wasn't pleasing and there was a lot of vulgarities used.

there are pple who will speak their mind, and I think however it is delivered...polite or not, these are pple who know where their righs as customers stand....

just moi 2 cts...personally i also tink davis and swee lee do need to polish up their PR skills...

 

[nitrovo]

I just want to pose a question to you all.

Who thinks the service at davis is good.

don't want an explaination, just a simple answer.

 

[redname]

i did receive some bad svc from the old man in davis, there was once i was trying a guitar, he kind of jus grab the guitar over & put it back, without asking me if i had finish, thts veri rude. i wasn't like trashing the guitar at all man .

 

[spikes]

just have problems with the old man thats all, theres one malay guy there whos rather friendly, and 2 ladies there which are pretty helpful... other than that, i've no complaints...

 

[HeartRockSingapore]

None of us are present at the scene and all we can do really is to assume. For some who had bad experiences with both the companies mentioned would quite obviously draw their conclusions based on that and vice versa. One bad experience doesn't make the place hell and one good experience doesn't make it heaven either.

What is your expectation of good service? And I hope both See Lee and Davies can be reading this thread because these are the kind of information companies pay heavily to acquire via consultants. What is good service to you?

Half an hour fiddling with a guitar without any signs of purchase, is that tolerable? Sales staff speaking in a fusion language, is that acceptable?

Another area may be a little more complicated, that is monopolistic dealership. This is when customers cannot do a thing even if services are bad. Would an open end dealership or parallel import helps?

 

[nitrovo]

luthers music provices good service.

also some of the smaller shops, not sure on their names but near davis and luther are good service.

I agree and think 30mins is alot of time to be trying out an amp, 10 minutes tops should be enough.