It may go both ways but I think that people are on to something when there are so many bad reports about Davis... To be honest I'm one of them too -- I was looking at the Fender Jap basses (comparing between that and the OLP MMs) a few months ago when the Chinese fella came up to me and told me not to touch the basses in a pretty "what the hell do you think you're doing" tone -- all I was doing was checking the neck for thickness! I ended up giving my money to Ishibashi for the Fender instead, and they treated me way better than anyone at Davis (with the exception of Janet) ever did, sight unseen.
My friend wanted to try out the PRSes there; we got flak from them ("Try one is try all the same", anybody ever got that? It was the second guitar he was trying there and they wouldn't even let him touch it) and my friend ended up buying his PRS direct from the US.
Point is, I am willing to pay for good service, but most of the people at Davis won't let me. I'm mostly fine with buying stuff over the counter (picks, strings, pups, small stuff, also because Janet is more than nice enough) from them; it's just the stuff opposite the counter that I won't touch.