Bad Attitude Found At Davis

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its not the matter of got $ or no $. my frd wanted to get 1 of the prs there which cost more than 5k i think... but maybe bcoz he wears like a typical bummer, dave insist on him to look at the 400+ prs. which pisses my frd off... he die2 want to try the 5k axe, but dave wun allow. end my frd point a finger to him and we head to swee lee.. he bought a gibson lp studio and a epiphone. which is more worth it to him...

i wonder y must 1 be judge by their dressings or wateva shit. i can juz sit at luther for hrs n play guitar there n chit chat. testing the axes out... but in davies, the moment i step in, sum eyes lk at me in a way tat i'm burden to them...
 
Tsk tsk like this how to match with Japanese?!?! Gahmen stress our attitude must be top notch!


GEMs also no use ah!


We need to revise on our attitude!!!
 
so far i havent really received bad service from other guitar shops (luther, g77, sweelee). but i went to davis a few times with my bassist and felt some stares when we were testing basses out for him. just didnt feel comfortable there! guess we were taking too much time choosing.
 
maybe thats why there is this other topic "must we dress like what we listen to".. or something like tt if i got it wrong..

well maybe 2day i am kinda casual too.. never like any rocker would dress...
a yellow luminous nike shirt wif a bossini jeans.. or maybe its my green n blue friendshipband? damn that fisherman..
 
daryl said:
so far i havent really received bad service from other guitar shops (luther, g77, sweelee). but i went to davis a few times with my bassist and felt some stares when we were testing basses out for him. just didnt feel comfortable there! guess we were taking too much time choosing.

hey sweelee is another story to go bro.. guess u have yet tasted any of it hur..
 
wah shit sia.. didn't now davis had such bad service.. maybe we shld al jus stop gg to purchase from them.. den their service might turn better..

well no choice.. onli distributor of marshall.. haha.. i had a bad experience there too when getting my marshall amp..
 
Seems like there's this root problem that remains unresolved until this day, since nong nong time ago (that idol's kopi-right) when i was a noob. You see, some shop owners will not budget for a display set. The reasons vary, but if davisguitar is reading this thread, I hope I can present some logics to them.

If a product's cost is low, having a display set may become very useful to increasing your monthly sales.

Consumer logic #1:
we try, we know, we decide, then, we buy.

Consumer logic #2:
we don't like to bring home display sets, because, to us, display sets are meant to fulfill logic #1.

Consumer logic #3:
we want brand new set, because we should get back every cent on what we pay for.

Question: How can having display sets help you in your sales?

Business logic #1:
You greatly reduce customers' complains over such issues. Just think about how this thread was started... This problem existed,,, Since 1989...

Business logic #2:
More customers' will be attracted to try. The chances of them buying increases, logically, don't be so narrow-minded to think that the next guy who walks into the shop with singlet and slippers can't afford to buy your products.

Business logic #3:
You're afraid you're gonna waste your display set? No, because it IS that display set that will bring in more sales. There are many ways to sell that display set, e.g. you price it according to its condition at the end of its use and abuse, i.e. give special discounts on your display set, that's the easiest way to sell it off.

How do you decide what products to have display sets, and what not to have? That will have to depend on your sales history and profit margin. By the scale of your business, maybe display sets are feasible for products that cost between $1 to $500? Just an example.

Lastly (thanks to those who had read till this line),

Can you imagine how many pple are reading this thread? 10 years ago, when i first experience such attitude in Davis, i only manage to "warn" a few friends. Now? It's a whole new game when it comes to the Internet. If your company policy on such issues is gonna stay for the next 10 years, then, you should know it won't benefit your business at all.

*phew* this is the longest reply i've submitted on SOFT. Can someone count the number of words? :lol:
 
haha i wanna hear the sweelee story! so far the people there have been pretty nice to me.
 
Thanks Vaiyen. It took me 3650 days to finally release this 414 words. :wink:
 
sqoobs said:
Thanks Vaiyen. It took me 3650 days to finally release this 414 words. :wink:

dude,10 years is a bloody long time...so the attitude has been a trademark for davis eh?
 
Yeah man, i guess i'm like the first uncle here to reply to this thread. But anway, everytime i walked past Davis, I always felt a little wasted... Because they could have grown from a 50m-square shop to a 5-storey building within 10 years. But now they're just a 120m-square shop space... Hmm,, potential potential, why can't they see.

Anyway, everyone has their freedom to choose what attitude to live with.

The last time i checked with my salesman friends who are making big money now, they will share with me they always listen to their customers...
 
Maybe they don't want to grow?

Nice stuff you wrote there..Hope davis will be cool and new like the new website :\
 
There's a school of thought on Customer Relationship Management (CRM), or one-to-one marketing as it also known. That you treat customers who often buy (expensive and more) from you better, by giving them better benefits, rewards, memberships, incentives. One subschool of thought (which in my opinion is twisted) is that you should not bother with customers who rarely or never buy items from you.

The following examples, if they prove to be true, are what this school of thought is about. If Singapore is going down this concept of service, I would say our service industry is going to go down the drain. This thread, and of customers who will shun the shop forever if they are given horrible treatment, will ultimately create long-term negative effects on the company.



Ultimately it's up to them to take care this situation, by means of this thread, or by proper action, improving service, etc.
 
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