Elo! Just to add my share of "MT" experience here. For me, it's not about how much the guitar cost, but how well it plays. If it doesn't play well, you're probably not enjoying it much and that'll result in less improvement when you practice.
Acquired an Ibanez Saber lately and the frets were buzzing (rattle?) quite noticeably at strange places (at the lower treble-side registers and higher bass-side registers and no, the neck is not warped). Playing open chords just drove me nuts. Tried to adjust the action here and there but wasn't quite satisfied, so I decided to seek expert help.
Well, sending my beloved guitars to a tech worries me, since that encounter at a local store ages back. I got a chipped neck for the nut change on my old Ibanez RX. Ok, cheap axe but I was still quite heartbroken (still a student back then). I mean, how can a nut change end up with a chip??? Obviously, the old nut was knocked out by brute force. No care was taken to loosening the nut any other way (there are better ways to do it). Or could it be 'cos it's just another one of those cheapo guitar, so they dun give a damn?
After hearing much about Malcolm years back (while he was still busy in China and HK, i think?), I've found Da Luthier next door! So this time, I've sent my Saber to him for an evaluation and basic setup. He's careful with his subject, laying her down on the carpeted workbench with the greatest care. Patient with queries not just about the work he's currently doing but anything else. He's one who bothers to educate when you have questions.
As mentioned, mine has a buzzing problem (seriously, I can't tell the diff between buzzing and rattling. Ha..haha... Sry! I just know my neck itches when I hear buzz). Malcolm did the neccessary prep work and then went on to diagnose/rectify the problem. The buzz problem was fixed with some fret redress, finger board was cleaned and polished. Along the way, he'll explain his findings and what he'll do to fix it. On top of that, he'll go the extra mile to clean up the contact areas (neck joints and such) and tighten every screw/bolt as neccessary. He'd even adjusted the pickups' height for me! Now the guitar plays great! The frets are even, action is nice, low but not rattling. Shiok!
Compared to other places, the price is higher, but I have no regrets paying for his service. I'm very happy with the results. He treats your guitar like his own. Highly recommended. What's more? You get to play thru his Reverend Goblin!