b33r
New member
i bought a bass off a Talkbass member about a month ago. it arrived safely at the vPost California address, and it was matched with the invoice i sent, and i successfully completed the payment by credit card on the 17th of July.
two weeks later, still no sign of any delivery. i called up vPost to ask them if it had arrived in Singapore, they said they currently did not have any information on it, and would have to send out a request to find out where it was, and would call me back when they received the information.
i learned later that big companies don't give a shit about calling you back, so i called them again recently. this time, they told me that not only was the bass not in Singapore, they couldn't even find it at the vPost USA location. gone without a trace. according to them, they had already filed a case for me and were looking into it.
now, a few things to note:
1. the package had been matched with the invoice when it arrived, which means that it did arrive successfully at the vPost USA location. the Fedex tracking info provided by the seller backed that up.
2. so, how could it have gone missing in that short period of time between the package being matched and me paying (i paid shortly after i matched it)? it's not as if it's a tiny letter that might get misplaced somewhere, this is a freaking double-boxed BASS that totally killed me in shipping costs of volumetric weight.
3. to ship it out, they would have to find the package first. so, if they couldn't ship it out for over two weeks, that means they must have found that it was missing every since i paid on the 17th. so, what the hell have they been doing between that day and when i finally decided to call them?
this isn't any cheap ass bass i bought, it cost me 800USD and $230 in shipping costs. if vPost has really lost it, that means i just lost $1300 entirely due to vPost's incompetence. i didn't buy insurance because the shipping costs were already breaking my balls, but seriously, what are the chances of it disappearing even BEFORE it's even left the damn vPost location? it's like having your guitar locked in its hardcase one day, and you open it another and go "whoops, where's my guitar gone?"
right now, it hasn't been confirmed that it's missing. but by the looks of it, this may not end well. any advice on what i should do?
two weeks later, still no sign of any delivery. i called up vPost to ask them if it had arrived in Singapore, they said they currently did not have any information on it, and would have to send out a request to find out where it was, and would call me back when they received the information.
i learned later that big companies don't give a shit about calling you back, so i called them again recently. this time, they told me that not only was the bass not in Singapore, they couldn't even find it at the vPost USA location. gone without a trace. according to them, they had already filed a case for me and were looking into it.
now, a few things to note:
1. the package had been matched with the invoice when it arrived, which means that it did arrive successfully at the vPost USA location. the Fedex tracking info provided by the seller backed that up.
2. so, how could it have gone missing in that short period of time between the package being matched and me paying (i paid shortly after i matched it)? it's not as if it's a tiny letter that might get misplaced somewhere, this is a freaking double-boxed BASS that totally killed me in shipping costs of volumetric weight.
3. to ship it out, they would have to find the package first. so, if they couldn't ship it out for over two weeks, that means they must have found that it was missing every since i paid on the 17th. so, what the hell have they been doing between that day and when i finally decided to call them?
this isn't any cheap ass bass i bought, it cost me 800USD and $230 in shipping costs. if vPost has really lost it, that means i just lost $1300 entirely due to vPost's incompetence. i didn't buy insurance because the shipping costs were already breaking my balls, but seriously, what are the chances of it disappearing even BEFORE it's even left the damn vPost location? it's like having your guitar locked in its hardcase one day, and you open it another and go "whoops, where's my guitar gone?"
right now, it hasn't been confirmed that it's missing. but by the looks of it, this may not end well. any advice on what i should do?
