Company policy?

[companypolicy]

Hi peeps!

Do you guys alwiz keep ur receipts?
I bought a set of string saver saver from Zen Guitarwerks. The guy there told me which to get for my Epi G-400. He say will work for sure. He put a set on his guitar as well he said (coincidentally a Epi G-400 as well!!!) and it really made a whole lot of difference to the guitar more sustain ...bla bla bla... So I believed him. I bought the saddles and nut he recommended.

Guess what? I took it back tried it on, It's not the correct one. I emailed Graph tech, they told me i should've gotten the one for Jin Ah. Btw, I'm in Malaysia.

So today I made a call to Zen Guitarwerks. Telling em about my issue. Asking if I can just exchange to one that will fit Jin Ah bridge. I've got a fren going down to Singapore, tot i could get him to exchange for me. The shop guy i talk to ask for my receipt. I couldn't find it. They say they couldn't help me at all if I don't have the receipt. It's Company policy he say. No receipt no talk. So I am left with these useless saddles and nut that the guy recommended to me...great huh?
It probably doesn't mean anything to them. But I ain't going back there.

 

[isaiah]

hi,

i am the retail manager for maestro guitars and i am the one who spoke to u. i have explained to u over the phone that we are unable to exchange the product for u as u do not have the receipt and as u said a considerable amount of time had lapsed since u first purchased the product. our refunds/returns policy is stated very clearly and is very visible at ZenGuitarWerkz. Sorry for the inconvenience caused.

best regards,
isaiah manivannan
retail manager
maestro guitars.

 

[companypolicy]

Hi Isaiah,

Are you also the sales person who sold me the saddles that is suppose to fit? Who said u own a Epiphone G-400 and for sure it will fit?

Your company don't have copies of receipts? Even if i give you the date i purchased the item, you can't search in your database?

I'm not asking for a refund. I want something that will work with for me. As simple as that. And ur just replying that it's company policy.

I can see the NO REFUND here

 

[isaiah]

Hi Isaiah,

Are you also the sales person who sold me the saddles that is suppose to fit? Who said u own a Epiphone G-400 and for sure it will fit?

Your company don't have copies of receipts? Even if i give you the date i purchased the item, you can't search in your database?

I'm not asking for a refund. I want something that will work with for me. As simple as that. And ur just replying that it's company policy.

I can see the NO REFUND here

no i am not the person who sold it to u. but just below the no refunds sign, its clearly stated that all exchanges are to be made within 7 days with proof of purchase. thanks.

 

[mockingbird]

Guys, settle this via PM, okie? Won't look good on either party once this starts to turn nasty. 8)