Swee Lee people trying to be funny?

[Raiyne]

I went to Swee Lee at Bras Basah the other day, needed to replace the nut on my guitar.

So anyway, I told them I bought it second hand, then the girl who I was talking to picked my guitar up and examined it. Then she brought it to another malay dude and they were looking at it intently. Then the malay dude told me the body shape and the horn looked weird, then said some other nonsense like "Oh we look at Fenders everyday so we're familiar with the shape."

This is my guitar, you guys at Soft already agreed it looked authentic:

http://soft.com.sg/forum/gear-guitar/91962-definitely-looks-like-authentic-stratocaster-right.html

So anyway, the thing the people at Swee Lee didn't know was that when I actually bought it second hand from Cash Converter for $600, it had a Swee Lee Music Company and a $1600+ price tag sticker. It even had a sealed plastic bag containing the Fender Owner's Manual etc all those things in the front pocket of the bag.

The dude then told me they didn't fix stuff there, then referred me to their Sims Drive place, so I was like "Okay, thank you." and just left. Now, I don't think I'll trust those two people at Swee Lee again. Really, I don't know what those people were trying to pull. :-/

 

[remy]

Ok i have to be nice...
I received a booking already...

I think they're not experienced yet or else they're just trying to chase you away?

 

[TheoryD]

Penin got many shops that deal fender and fix guitars. Think you're better off heading there.

 

[lester_music]

I suppose they are commission based sales person...so if someone comes in asking for repair job....they may wanna "siam" you....cause they know they will not make a sale thru you...

Many sales people are like that though not all...every where.....even in other shops...

It is not so much the company's fault......but cause every company there are black sheeps..much depends on the character of each individual sales person

 

[teokiatuan]

you're better off sending it to Mike, Beez or Malcolm imo.

 

[ikilledkenny!]

haha, go to zen guitarwerkz and have ur nut upgraded to something better than stock fender nuts maybe? maybe graphtech?

 

[Avria]

you're better off sending it to Mike, Beez or Malcolm imo.

agreed. sweelee repairs are over priced and expensive. they at first tell you oh this this can be done for this amount. then at cashier oh did we? oh sorry we made a mistake. since we made changes already, sorry yea? so it will be this amount. excluding GST...

 

[Godspeed64]

I absolutely ENJOY the customer service Swee Lee provides.. :mrgreen::mrgreen:

 

[trippyfactory]

SL customer service?

If you think their service is bad, try the during the mid 90's time. Back then, they'll only be friendly to you when you are ready to pay. Sometime even when you are ready to pay, they will still give you attitude (a.k.a CB Face) for wasting their time for buy something cheap (i.e. a pick or a cable or a strap).

There was even this Som-Bong / How Lian uncle who plays country acoustic. I must admit he's quite a player, but he'll shout across the show room "Young Punk these days only know how to use distortion to cover up their mistake, UNLIKE ME I PLAY SO CLEAN".

You can dig it? I think that's plain rude. Thank goodness he has retired or at least I don't see him around anymore.

I only go to Swee Lee when it's absolutely necessary now and only look for "friendlier" personals whom I am familiar with.

Last comment: When shopping in SL, keep your expectations on customer service excellence low. Extremely low. Buy and go off. You'll be happier.

 

[soft]

Raiyne

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