Philip Kubicki

[3notesAbar]

Yeah its too bad i cannot rely on readers here to read between the lines, like what Mr.Kubicki did with me via email. In the end, he was being patient with me and thats all i'm saying. Most people would just ignore the email, or respond inadequately, in response to unclear questions which Mr.Jumbofret insinuated I asked.

 

[jumbofret]

Yeah its too bad i cannot rely on readers here to read between the lines, like what Mr.Kubicki did with me via email. In the end, he was being patient with me and thats all i'm saying. Most people would just ignore the email, or respond inadequately, in response to unclear questions which Mr.Jumbofret insinuated I asked.

"In the end, he was being patient with me and thats all i'm saying."
That's not all you're saying. Check your first post, says more than that.

Like what iansoh has pointed out, there's nothing "special", "good" or "excellent" in your case.

Could you post your interaction with P.K here? Perhaps it will dispel any uncertainties I and others have. I am truly sorry if I have erred in my insinuations. But you shouldn't tell me to "get a life". Others will have a very bad impression of you, and perhaps, your band.

Oh there's Patrice Vigier, Trev Wilkinson, John Dillion etc These guys will reply to their customers as well. And to them it's nothing "special".

 

[3notesAbar]

Hey man, whatever. I dont really care. Have a nice life!

 

[exin]

personally i feel that there's nothing wrong in highlighting good service .. if you need to commend on them please do .. at least we know who to look for the next time round ..

and which manufacturers are more reliable ... it's a forum here .. we're all free to speak our mind so let's not put anyone down yeah? .. love one another softies .. =)

 

[soft]

jumbofret, we dont have to be too technical about the term "customer service". As long as the customer is happy with the encounter, it is good.

unless we are just trying to do the textbook version.

 

[jumbofret]

Soft: You have once again, misunderstood me. That was neither my point or objective. That kind of mentality you have is one of the reasons why S'pore's cust. service sucks. Did you miss iansoh's point?

3notesabar,
i'm not sure if i see the same point that jumbofret is trying to make, but i can't help but agree that there isn't anything fantastic about this kubicki case. in fact i think such is a good example of the expected level of customer service, and the word "special" would be an adjective fit only for cases when someone would go the extra mile for the customer without being asked.

Cheers

 

[brundisium]

:lol: :lol:

peace

 

[soft]

jumbofret, are these your points

1. Pardon me for saying this, but I am unable to see the "good customer service" you mentioned. Could you enlighten me on the subject?

2. You have made a mistake! There's nothing special in your scenario... Purely due to a poor understanding of the terms "shipping" and "customer service". And also poor communication from the customer, which is you.

3. If you don't understand the definition of "customer service", forget it. I can explain, but what's the point if you aren’t open-minded? Like what I have said before, Singaporeans don't understand the concept of customer service and that's why the customer service here is so screwed up

 

[3notesAbar]

I think this thread is getting lame, like Days of our Lives. I'll just make the effort to clear things up, to hopefully die this thread out in process.

Nothing fantastic about this case? Well...ok. Surely you're entitled to your opinions, Jumbofret and Iansoh. Its all a matter of relative terms anyway. I was personally pleased at the way the exchange of emails went, despite me being a BAD customer by forgetting to mention I was from Singapore, and engauging in a discussion about the installation process in changing the phenolic nut. Long sentence, but please note the term 'personally pleased'. I never said it was fantastic or mind-numbing experience. I may not have gotten what i wanted i.e. the nut, but I learnt something valuable because of Mr.Kubicki's patience. I respect your opinion on the 'case', and I hope you begin to accept that others may think differently. Or maybe I hope too much.

I quote you: 'If you don't understand the definition of "customer service", forget it. I can explain, but what's the point if you aren’t open-minded? Like what I have said before, Singaporeans don't understand the concept of customer service and that's why the customer service here is so screwed up'

I was easily pleased by a few prompt replies via email, and wanted to write about this simple exchange. I didn't refute your opinion on the 'case' as you so seriously put it in your past posts, and i'm not open minded?

If there's one thing you're probably right about, it is that customer service sucks in Singapore because of people like me, having such low expectations of service in the first place. Oops, cheap shot, sorry for putting words in your mouth. Anyway thats for the pot-shot you took at me and my BAND. Tsk tsk.

 

[jumbofret]

3notesAbar. I am very sorry for how things have turned out. I have tried my best to convey my thoughts and ideals across, but reaching a constructive dialogue seems impossible.

Let me clarify a few things, before I leave this thread to rest in peace.

"I didn't refute your opinion on the 'case' as you so seriously put it in your past posts, and i'm not open minded?"

Oh yeah, I know you didn't refute my opinion, you dismissed me. With "Please get a life. Bye." and "Hey man, whatever. I dont really care. Have a nice life!".
In any case, if you are open-minded, you would discuss.

"Anyway thats for the pot-shot you took at me and my BAND."
Oh did I? I wrote "But you shouldn't tell me to "get a life". Others will have a very bad impression of you, and perhaps, your band."
I was only telling you to work on your attitude, that's all. Pot-shot? I don't think so. Don't believe me, go ask your band members to read the whole thread, from start to end.

"I respect your opinion on the 'case', and I hope you begin to accept that others may think differently."
Ah, let's take a look at the earlier posts here on "customer service", shall we?

edo83: "Can i complain when i wanted a black Dimarzio pickup, but they only had cream colour? Wanted to place an order but wasn't guaranteed that it will arrive even after near 7 months of wait? At that time only 1 shop had dealership, it pissed me off big time......they just wouldn't care. There are other issues but that's another case for another time :lol: :lol: "

3notesAbar: "Well thats retaliers woes. Shipments! But its not related as far as i'm concerned. I'm referring to after sales service and repairs. Cheers"

I am very sorry for how everything has turned out. I wish you all the best in your future endeavours!

I leave you guys a quote from Helen Keller:
"I do not want the peace that passeth understanding. I want the understanding which bringeth peace."

 

[soft]

jumbofret, thank you for taking the initiative to apologise.

 

[3notesAbar]

Well I'm sorry too that its hard to converse with you on a forum. First of all, you have no dignity. Secondly, you are assumptious. Thirdly, you insinuate things and you seek to make people look bad with play of words. Well ok, I'll reply to all your questions and statements:

Congrats on getting a unique bass... These are instruments for those who lead, not follow...

I'm a bass player. Depending on how you see it, Yes, bass players can either 'lead' the band through giving cues, or by being in the spot light all the time. I confess to the former. I don't solo.

Pardon me for saying this, but I am unable to see the "good customer service" you mentioned. Could you enlighten me on the subject?

You're unable to see that i feel Philip Kubicki is a nice person, and he attempts to provide good service. Thats only because the case dosen't qualify in your standards. To which i replied:"Maybe my standards are too low for someone like you to comprehend."

3notesAbar, you have made a mistake! There's nothing special in your scenario... Purely due to a poor understanding of the terms "shipping" and "customer service". And also poor communication from the customer, which is you.

3notesabar: Well, I live in Singapore, and I think that is too little! Can I send US$20 for both nut and the shipping cost?

P.K is now thinking "Why couldn't he have told me earlier that he lives in Singapore!" Do you expect him to remember who you are and to know international postal rates?

P.K: I will ship the nut over for US$XX, but you will have to install the nut first and cut it yourself.

Nice imagination. Here's what happened:

1) Sent an email asking about nut, ana asked how much is the part
2) P.K replied that it has to be pre-installed for cutting, and told me to send 10 USD to a specific address.
3) I replied asking whether it includes shipping, and that I'm in Singapore.
4) He replied that that its 10USD inclusive of shipping, but missed out on mentioning how much
5) So i replied saying I'll pay the extra for the nut.

I know you're gonna harp on this being bad service, but I personally take it as human error, and that he's still a good person. I think the problem started because he dosen't include the last email in his replies. No big deal to me. Are you gonna respect what i think of P.K? Maybe not.


Could you post your interaction with P.K here? Perhaps it will dispel any uncertainties I and others have. I am truly sorry if I have erred in my insinuations. But you shouldn't tell me to "get a life". Others will have a very bad impression of you, and perhaps, your band.

I think what you said here isnt JUST about me. Its akin to squabbling with somebody and bringing their mom into the conversation. Yeah, so get a life, really. It dosent matter if you have 'erred in your insinuations' or not. The point is you did, and seeked to involve my band's reputation, with regards to me posting about a PERSONAL experience with a vendor. If you've got a vendetta against me, keep it that way. DO NOT involve others. I hope you take that statement back for your own sake.

 

[Vaiyen]

hmm, I know it's not my business, but I don't think Jumbofret has "no dignity". In fact, he's being very gracious by apologising first.
I think this matter is going nowhere and both of you should give it a rest yea?

 

[3notesAbar]

Was that an apology in the first place? from what i know it came with a free dagger thrust at me and my band. But ok, I'll make this my last post.

 

[ChanMin]

aiyoh... if 3notes happy with mr kubicki... then whats your problem?

u really posting against this thread over and over again to prove that 3notesabar's perception of customer service is flawed??


Im not going to read this thread and go ... " WOah kelvin from FIREBRANDS has customer service all wrong...he incorrectly praised some one ... "

" OH NOOooo he praised some one OMG OMG ... "

and kelvin told jumbofret to get a life.....


my impression of him just got so much better ...
dun take shit from NObODy.

 

[jumbofret]

Congrats on getting a unique bass... These are instruments for those who lead, not follow...

I'm a bass player. Depending on how you see it, Yes, bass players can either 'lead' the band through giving cues, or by being in the spot light all the time. I confess to the former. I don't solo.

Well, I didn't mean it that way, I didn't assume that you are a Les Claypool-type bassist. But rather, I was applauding your adventurous and daring purchase of a Kubicki bass together with rottenramone, instead of getting something branded off the shelves, like most people around do. How often do we hear guys acquiring unique and exciting guitars & basses? I was commenting that you were leading the pack/herd of local bassists, instead of following the majority. I strongly believe that's a good move. :wink:

Yes, I respect what you think of PK.

(Edit:

To which i replied:"Maybe my standards are too low for someone like you to comprehend."

Nope, you said

Maybe your standards are too high for someone like me to comprehend.

It's clearly written on the 1st page. Are you accusing me of being assumptious and that I play with words? hmm... You aren't even certain of what you wrote.)

PM me if you have anything else to say or ask.

Cheers

 

[visa]

what's the fuss about?

we have a satisfied customer who's happy with the service he recieved, and he tells the board about it.

it's all relative- we're so used to not getting any service at all, that this is good service to us.

Does it really matter what really is GOOD service and what is NORMAL service? What matters is that the customer is satisfied, isn't it?

 

[rottenramone]

..

Yup.

 

[iansoh]

the fuss isn't because two people have different opinions, but the fuss is because people can't accept being disagreed with, and are unable to be gracious/courteous about it. both parties.

 

[felytone]

hey, u ppl!!

been reading some posts here and cant help realising tt dis bass forum is turning into a food fight.

u can have all the liberty you can have to post to post all the ting you wanna voice out.

but pls lah! be very careful in wat u wanna post! pm the guy lah if personal clarification is wat u want! and pls, do be careful with the choices of words. already communication tru forum threads is so misleading, so pls take dat necessary precaution.

local music forums as popular as dis are very rare. so pls dun misuse it. let pot shot talks or other gibberish which we can see evrywhere have their place somewhere else (under general discussion). i know its very hard to control freedom of speech, but certainly we can exercise some careful considerations here.

already SG musicians is a small community, not saying the bassist community which is a lot more smaller.

lets make SOFT a better condusive platform to learn!

(so sorry guys had to post here. im so worried abt this bass forum not being effective.)