Maestro lost my guitar.

[purpleye]

This is just to let everyone know the dangers of repairing, or doing anything to your precious guitar at Maestro.

I repaired my guitar at Zen guitarworks in early Nov. I received notice that it was ready for collection in early december, but only went to collect it 3 weeks later. However, the staff told me my guitar was not at the shop and they had to check the warehouse. 2 days later. I had to call Maestro only to be told that my guitar was MISSING, probably due to theft.

This guitar is a 30 year old guitar. I repaired it on behalf of someone else. I am sure that everyone can imagine what position i am placed in.

When i asked how can the guitar be traced, I was told that there are NO SECURITY CAMERAS in Maestro Guitars, or Zen GuitarWorks. I find this to be absurd, considering the reputation of Maestro.

Conclusion of the whole matter is, Maestro has to compensate me either the cost of the guitar currently, or a new guitar. But, what's the point? None of that can compensate the sentimental and monetary value of a well taken care of 30 year old guitar.

However, If there were at least a single form of SURVEILLANCE in the shop, at least the culprit(IF THE GUITAR WAS STOLEN IN THE FIRST PLACE), could possibly be caught. But due to Maestro's lack of such a basic necessity for providing customers with a peace of mind, such an unfortunate event had to happen, and they CANNOT DO ANYTHING ABOUT IT.

Please learn from my experience, and calculate your risk before you trust Maestro with any of your products.

 

[theliverevolution]

now that's something new i haven't heard. any of the older SOFTies have any bad experiences from Maestro?

 

[wasp]

You can't say that, I doubt many guitar shops have surveillance camera too. It can be lost at any guitar shop. You are just unlucky thats all. The most now is you can ask for compensation.

 

[Avria]

sorry bro, now all you can do is either make them pay or take a guitar from them, yes we know that sentimental value is gone, but its life, we can't do anything, bring your friend down and make them pay more for losing your friend's precious guitar.

 

[valo]

Man...Feel real sorry for you.
Has there been any compensation?
NO security cams?WTH!!!

 

[EzaRitualBella]

ask them to pay back for your lost guitar..

thats all..

what kinda of service is this..
lack of security.
Futhermore lack of findings

 

[soiwishiwasadrummer]

maestro -.-

well im not surprised really.never thought much of maestro.heard nothing but bad things about them.but honestly i dont think its stolen.i mean unless smth else was stolen too yknw?like i see it now it seems like only your guitar was stolen.a bit weird eh?well i think if its really stolen.get maestro to go make a police report THEN get them to compensate you.

 

[kokz]

sorry bro, now all you can do is either make them pay or take a guitar from them, yes we know that sentimental value is gone, but its life, we can't do anything, bring your friend down and make them pay more for losing your friend's precious guitar.

I would take a guitar from them and ask them to pay. 30 years is a lot of time and sentimental value.

 

[the12thfret]

I am appalled to hear this information, since I've been a frequent customer at Zen Guitarworks (sent my guitar for set-up 3 times already), and I am satisfied with their workmanship.
But nevertheless, you're not left with much choice, so just make them pay.

 

[theliverevolution]

not to be crude or offensive, but sometimes this sort of things happen. we call this suay suay. i've lost worst things and my army locker had been broken into twice, although i had 2 locks on each time. suay la. you should accept the compensation. at least they are willing to admit their mistakes and make it up to you

possibility is thta either:
1) its really stolen
2) its been misplaced
3) somebody took it off thinking its theirs already

33% for each possibility to happen

 

[aero_91]

sad to hear that happening.i guess only places that keep high end stuff or even bigger stores would bother to install security cameras, like swee lee or davis or guitar gallery or blackwood.

what guitar is it anyway?if its a 30year old strat or gibson,maybe they have to give you their collection on the wall.

maybe someone took it by mistake, or the repairman loved it and brought it home?no point guessing.call the POLICE! make a police report and let them handle.

 

[isaiah]

Hello.

Dear Bryan,

It is regretful that such an incident should occur and we will contact the owner of the guitar shortly to discuss the means of compensation. The guitar was sent in for a bridge replacement and the servicing fee was $150 and the bridge close to that amount. Obviously we would have liked none of this to happen as both parties have incurred losses. However
we have an accountability to the customer and see that the matter is resolved amicably.

Regards,
Isaiah
Retail Manager
Maestro Guitars

 

[evident]

wow..and i thought my situation was bad. i also sent my friend's guitar (which i was using) for a full set-up. told them i needed it urgently and they said that the earliest they could get it done was the following tuesday (it was a thursday). i needed it on wednesday so i figured it was still fine, trusting that i didn't need to resend it for any unsatisfactory conditions. when i went down on tuesday they said it wasn't ready yet. and they said it would be arriving that night, after the shop was closed. they wouldn't let me wait till after closing hours to get it back too..so i had to use another friend's guitar the next day.

wouldn't common sense dictate that if someone needed something by that day, one should get the guitar back to the shop the night before? so much for maestro service..

i thought that was pretty bad....until now.

 

[mockingbird]

Have the shop owners filed a police report for theft and shown it to you?

 

[bigtoehead]

maestro

i personally have had bad experiences before.
sent in for setup, only to haf it back in a worse condition.
but that's over.
realli sorry for ur loss dude.. 30yrs is alot..
like what the rest have said.. make a POLICE report.
hope it ends well..
cheers

 

[foxxylady]

Sorry to hear about your loss. I doubt the police can do very much if there's no solid
proof that the guitar was stolen. FYI we have security cameras installed at our shop
(even though it's not as big as swee lee). All the best in resolving this issue.

sad to hear that happening.i guess only places that keep high end stuff or even bigger stores would bother to install security cameras, like swee lee or davis or guitar gallery or blackwood.

what guitar is it anyway?if its a 30year old strat or gibson,maybe they have to give you their collection on the wall.

maybe someone took it by mistake, or the repairman loved it and brought it home?no point guessing.call the POLICE! make a police report and let them handle.

 

[Crawldaddy]

Hmm.

It's absolutely understandable that the lost guitar holds an immense amount of sentimental value, and obviously monetary compensation may or may not fill in that "emotional void". However, I must suggest that we give the folks at Zen/Maestro a chance to settle this issue.

I'm surprised that there are a number of people who would only choose to air their bad experiences now when one person comes up with a relatively 'large' issue. I believe that the people at maestro are friendly and approachable, and if you have any issues with them they would be willing to solve whatever problems you may have encountered.

That said, for anyone who has walked into ZenGuitarWerkz, Maestro @ Esplanade and Maestro Concept Store and is properly observant, you should be able to see that there are a large number of instruments which are both awaiting repair and collection alike.

As a service provider, Maestro would hold the responsibility to ensure the instruments are cared for. On the other hand, if you as a customer send in your instrument for repair and you only retrieve it at a date far later than the expected collection date.. it's partially your own lateness as well. But it should be understood that in this respect, responsibility is mostly on the service provider.

How to avoid such issues in the future? I would suggest customers be more transparent with the service provider in the sense that if you can't make it to collect your instrument on that particular collection day, do have the initiative to call them up and reschedule, as you would for any kind of appointment like a dental or health check-up. It's only fair to the service provider because then they can put it back in a safer location until the rescheduled collection date.

On the other hand, if you walk into the store with the intention of stealing a guitar fro repair that does not belong to you, then shame on you. Not only are you depriving an owner of his 'soul mate' but also wrecking the Service-provider's reputation, one which in this case has been synonymous with providing quality services and instruments at affordable prices.

I apologise if this is taken as a rant, but I gotta say... if you got a problem, don't just anyhow flame here.. take it to the management. Do things the right way.

 

[Iloveguitars]

Dear Bryan,

We regret that we are unable to locate your friend's instrument and we had tried our best to trace back our records for the past 2 days but to no avail. As explained on the phone with you earlier during the day, you can be rest assued we will try out best to sort this out with the owner of the instrument on compensation and we apperciate you for recommending our service to your friend and we understand the position you are in. We will do a review on our transit system to prevent such incidents from happening in the future.

We will also refer this case to the police as theft may be a possibility. We do not have any history of missing guitars and sercuity at our stores is definately not a problem. We also do not find the current surveillance system useful as most of the systems are not up to standard and its impossible to identify the culprit with such poor resolution. To share with you, we had our display broken and 2 guitars stolen early this year and to date we are unable to track the culprit even with the assistance of police and footage from surveillance cam.

Evident: We regret that we are unable to deliver the guitar down to the store online as unexpected things may crop up in our delivery timetable and not all things will function like clockwork. However we assue you that we had tried our best to get the guitar to reach you on the time requested. Our standard repair time frame is 3-5 working days excluding Sat and Sun. You may be keen on our prioirty repair service for time-senstive repairs in the future.

Bigtoehead: We are very serious about our work at Maestro guitars. If you are unhappy with your setup, we will be most happy to rectify for you.

Soiwishwasadrummer: We try our best to make our customers feel happy and satisfied but we also know we cannot be perfect all the time. But I know for sure the guys at Maestro Guitars are a group of people dedicated to what we are doing and we strive to do our very best.

Hozen
Maestro Guitars

 

[lardylard]

^crawldaddy , well said

 

[teokiatuan]

pity.

just curious, what model was the guitar?