iControl midi-controller from Sinamex

[3notesAbar]

To be fair...

I think Singaporeans should use their Kiasu-ism powers to research throughly on products before buying. Especially if its alot of money for them la...

 

[bernardgoh]

i think to buy a product which is expensive, i would rather go onsite, listen to it, test it, compare with other similar product then buy it. i don't buy things without a proper testing that's why i never goes to hung brothers. imagine buying a genelec monitor without testing and listening and the sales person can just tell me. "ooo..., this pair of monitors is use by alot of people, cannot go wrong. i'm sorry i can't test it for you as we can't have a demo piece in our shop." i was like, huh.... forget it. at the end i find Team 108 give the best service in singapore.

 

[M]

To be fair...

I think Singaporeans should use their Kiasu-ism powers to research throughly on products before buying. Especially if its alot of money for them la...

+1

 

[stillwater]

well...
part of the research is to find out the answer of your question from the retailer i guess... or rather, is actually the affirmation...

im in no way related to the author nor sinamex, n i would like to give a piece of friendly advice to the boss of sinamex to considering refunding... for the good of everybody, especially your reputation... if u lose $260, u probably just lose a few luxurious meals... but if u lose ur reputation, u will lose everything as a retailer/service provider...

WHO WOULD DARE TO BUY FROM U NEXT TIME SIAH?

 

[rottenramone]

..

Hi Sinamex

I understand that all business needs the bottomline of revenue.

However, I find your explanation of your current retail situation is rather inadequate to the buyer in this instance. It's like "Sorry, but that's the way it is since all businesses opened in Singapore and it will remain that way"

And yes, the industry is small, so shouldn't the business-consumer relationship be closer and more intensified? The customer may have felt better if was returned and may be compelled to come back to the shop for another sale instead of starting this thread.

 

[3notesAbar]

Re: ..

Very good point.

 

[metalman]

Sinamex,

I think the whole point about service culture or lack thereof is moot. The fact is the guy asked your staff 2 direct questions and the staff gave factually wrong answers. Now if the answers were intentional then wouldn't it be cheating?

And if the answers were unintentional then shouldn't the company be gracious enough to offer a refund. We're talking about acountability here, not just "service".

Anyway, whichever way this issue pans out, we do know where NOT to go to buy something if we're unsure.

Think about it, if u told the noodle seller u didn't want chilli but he added it anyway, most of them would offer u a new bowl to make amends.

 

[Sinamex]

We have done many one to one exchange and refunds, even on deposits on a case by case basis due to manufacturer's defects, mistake on our part, etc. However, for this case, we cannot cannot give in to be fair to all customers and ourselves. We are fully aware of how an unhappy customer can react despite the validity of his or her claim. This case is simply one with a product bought within a minute after the shop was closed with all lights switdhed off. Agreeing to 2 general questions and assumptions made by the customer which is generally correct. Wanting to return after that.
We thank you for the feedback and have enjoyed this dialogue.

Sinamex
www.sinamex.com

 

[thor666]

Re: Buyers Beware of Sinamex

b) Are the Pan/Volume buttons actual bank changes that changes
the midi-messages being sent out from the rotary controllers?

Sinamex, what is your answer for his second question?

Your case on the first question is definitely valid.

 

[Viruz]

Aiyoh!Sad...Both of u r at fault..In the first place tat guy should ask around,do research or wateva...B4 buying it...Second Sinamex sales person should noe abt the stuffs in their showroom.Cannot remember all the stuffs??Wat logic is tat.....

 

[3notesAbar]

Whats worse is being adamant about things. I refer to both customer and retailers. What hapened to improving service quality?

Customers always seek to improve their knowledge base on products. Its only natural. If not we wont be buying stuff would we? I'm not saying its the sole responsibility of retailers to educate customers, but it happens to be obligatory for ensure satisfaction!

 

[Sinamex]

Honestly, those were statements by the customer on what he will do. Not questions. The customer came in and bought within a minute. There was no time for any meaningful Q&A. Processing the sale already took half the time. If it is really a valid case of return, we would have done it. It would have been very silly of us not to.
It is also our hope that the freedom in expression without real identities in forums and the use of it will not take away what is right and what is wrong. That is why we are willing to continue this dialogue.
We have been one of the few companies that offer computer centric products. We advise what we can but giving wrong information? That would be very stupid of us. If we do not know, we will say so and find out. We are also always very aware that customers may know more than us. Unfortunately, this is not one the instance.

Thanks
Sinamex
www.sinamex.com

 

[Tripper]

Agreeing to 2 general questions and assumptions made by the customer which is generally correct.

Sinamex
www.sinamex.com

Based on this statement, you are saying that your sales personnel did agree to the item working with a programme other then gagargeband, which it does not.

wrong info?

also, i have to say, kudos to sinamex to atleast reply and explain their decision. it can be very easy for them to totally ignore this issue, but i suppose a bit of damage control is expected.

 

[3notesAbar]

Anyway, you purchased this product after we were closed within one minute and you were sure in your assumptions. We really did not have a chance to ensure that you have made a right decision.
We are sorry that you do not have the option you prefer with this mistake.

In essence, what youre saying is that he was inadequately informed, chose to make a last minute purchase, hence didnt have time to clarify with your staff, so you cannot accept his return, as it was his choice to buy without clarification.

We have to respect your decision.

 

[Sinamex]

Hi,

If you refer to one of the previous messages, we included a review from a magazine that says it does work with other applications. Here it is again:
http://www.remixmag.com/mag/remix_maudio_icontrol/index.html
In essence, we did not inform anything. The customer request to buy after we have closed, switched off all lights. Told us what he would do. We said ok, no problem. It took one minute.

Thanks
Sinamex
www.sinamex.com

 

[3notesAbar]

Alright then.

 

[rottenramone]

..

ah ok. hopefully the threadstarter can reply.

 

[Vaiyen]

It's interesting how accounts from both perspectives are not perfectly congruent.

I agree with the abovementioned point about how accountability is even more imperative in a small industry, because word goes around very fast in this Internet age.

I guess after all is said and done, only the salesperson knows whether he was deliberately misleading the threadstarter.

 

[thor666]

Would like to see Sinamex defend to what 1ooperman as said about b).

Honestly speaking, it's not very nice to put such a topic name on Soft, irregardless of whether you feel right or not. What may seem wrong to you may be right to others. If Sinamex can defend on the answer to b), I personally feel they are still disadvantaged at hand; they had not misrepresented and they're potentially losing reputation because of such a thread.

there is no need for Sinamex to refund if there is no misrepresentation.

on a side thought, would Sinamex be willing to exchange that product for another of equal or higher value (buyer pays extra) out of goodwill for the thread starter? i sense this thread is going nowhere and does not serve to help any parties involved.

 

[serialninja]

i don't get it. Sinamex basically says it's not their problem because the guy bought after the store closed. but Sinamex sold it to them despite the store being closed, so isn't Sinamex still accountable to an extent?