Ablue said:
For every tech in Singapore, I've heard horror stories.
Gasp 8O I hope I'm not one of them
I've been repairing guitars the past 13 years and I would like to believe all of my customers went home happy. The only complaint I had was just last year and I bought the guitar off the guy. I paid S$3,200 for that guitar and somehow the electronics mysteriously died after I bought the guitar. As electronic work is not my forte, I sent it to "Guitar Connection" for troubleshooting and ended up selling the guitar to them at half of what I'd paid for the guitar. This is a true story.
My point in this is integrity is lacking in the instrument repair business here. I've always been honest and upfront about my capabilities and will never accept a job unless I'm 100% confident of repairing the instrument. I've seen way too many examples of guitars that were royally mess up in the hands of inept and incompetent folks. It's sad and frustrating for me.
I'll have to disagree with Ablue. One has to be responsible for one's action and work. I understand the "sweatshop" environment some repair tech work under but if they care about their reputation, we must always give our 100% to every instrument we work on!!! At the end of the day, it's your reputation and integrity at stake and not the shop coz the clients know who'd worked on their guitars.
I work on every instrument as if it's my own and build a rapport with my clients. I provide a very personal and patient service. I'll set up the guitar a couple of times till the client is happy with the playability. As Ablue has mentioned, setups can be subjective.
You don't hear people complaining about the repair work of Joe Glaser, Roger Sadowsky, John Suhr, Norio Imai, and Gary Brawer. Maybe whinings about their prices but they do deliver what they promise.
Another point is the onus lies in the guitar tech to communicate and explain to the clients the "limitations" of one's abilities or the instrument. I try not to do any electronic work coz I'm not 100% satisfied with my soldering skills and reading wiring schematics is not one of my favourite things to do. I've been promoting myself as the setup, fretwork and acoustic repair guy. We can split the pie equally if you know what I mean
I'm also fortunate enough that I'm not an employee tho I wish I was sometimes and I'm not under pressure by the "boss" to bring in the bacon so to speak. This way, my passion does not diminished or get stifled by some "corporate mentality".