Just bought an M-audio Transit usb. I wanted an portable device that I can use both on the road and on my desktop.
I searched and read reviews and it seemed like a pretty decent device. I already have several other M-audio products and they worked well for me. Can say I had the confidence in M-audio products.
Anyway, it worked ok on my old laptop running Windows XP sp3. BUT, it wouldn't give sound on Vista sp1.
The first sign of trouble were actually the dates of the latest drivers. XP drivers were last released in 2006, and beta Vista drivers in 2007 (before Vista sp1). 1 year down the road and they have yet to revise the beta drivers. I searched the internet for solutions and found more incidents of problems with Transit and Vista, with no solutions.
I wrote to the shop where I got them asking if I could exchange it for another product. They replied, no, asking me to look at the "clearly stated no exchange and no refund policy" on the receipt. Hello? They issued the receipt only after I had paid! Yes, I should have asked before paying. My bad.
They said Vista was one of the most unstable platforms ever, and advised me to use it with XP machines. Hello? Can you buy a machine with XP os anymore? All current PC's and laptops being sold are running Vista.
They offered to help me - asked me to bring the Vista system down to check. It's a desktop. Very unfortunate.
I don't even feel like replying to their email, anyway, it was signed by a shop name, not a person's name. They must be gloating that someone so stupid bought their expiring stock.
I'm just upset to have bought a product from a respectable store, only to find out it's use is only supported for use on older machines, AND be stuck with it and its problems. The last Vista drivers were released in 2007, in beta. If that limitation was known to me, I would not have bought it.
Yes, my fault for not doing thorough research. The technician was busy in the shop and I had foolishly assumed it would work without a glitch.
I don't know what to do with it now. I may try to troubleshoot, and search the internet for solutions, but I'm not that free. I doubt new drivers will ever be released. Maybe I'll sell it off. Maybe it'll work well on somebody else's Mac system. $100+ for a piece of expiring hardware.
Thought of going to CASE for advice, but I don't want to go through the hassle.
Anyway, I'm just venting. You can assume I'm upset and therefore biased. But if you read this, don't make the same mistakes I did.
ASK about the exchange/return policies before buying anything that costs $100.
CHECK if it will work, or is supported for use with current computer systems.
I searched and read reviews and it seemed like a pretty decent device. I already have several other M-audio products and they worked well for me. Can say I had the confidence in M-audio products.
Anyway, it worked ok on my old laptop running Windows XP sp3. BUT, it wouldn't give sound on Vista sp1.
The first sign of trouble were actually the dates of the latest drivers. XP drivers were last released in 2006, and beta Vista drivers in 2007 (before Vista sp1). 1 year down the road and they have yet to revise the beta drivers. I searched the internet for solutions and found more incidents of problems with Transit and Vista, with no solutions.
I wrote to the shop where I got them asking if I could exchange it for another product. They replied, no, asking me to look at the "clearly stated no exchange and no refund policy" on the receipt. Hello? They issued the receipt only after I had paid! Yes, I should have asked before paying. My bad.
They said Vista was one of the most unstable platforms ever, and advised me to use it with XP machines. Hello? Can you buy a machine with XP os anymore? All current PC's and laptops being sold are running Vista.
They offered to help me - asked me to bring the Vista system down to check. It's a desktop. Very unfortunate.
I don't even feel like replying to their email, anyway, it was signed by a shop name, not a person's name. They must be gloating that someone so stupid bought their expiring stock.
I'm just upset to have bought a product from a respectable store, only to find out it's use is only supported for use on older machines, AND be stuck with it and its problems. The last Vista drivers were released in 2007, in beta. If that limitation was known to me, I would not have bought it.
Yes, my fault for not doing thorough research. The technician was busy in the shop and I had foolishly assumed it would work without a glitch.
I don't know what to do with it now. I may try to troubleshoot, and search the internet for solutions, but I'm not that free. I doubt new drivers will ever be released. Maybe I'll sell it off. Maybe it'll work well on somebody else's Mac system. $100+ for a piece of expiring hardware.
Thought of going to CASE for advice, but I don't want to go through the hassle.
Anyway, I'm just venting. You can assume I'm upset and therefore biased. But if you read this, don't make the same mistakes I did.
ASK about the exchange/return policies before buying anything that costs $100.
CHECK if it will work, or is supported for use with current computer systems.