Thanks for replying, the knobs on my xt live are faulty meaning they kinda move on their own. I tried taking out the knobs and took a look at some metal pole pieces that are loose. Is there any way i can fix this?Yes, City will do everything in their ability to repair your gear, even if it's out of production. They have a servicing cost and parts cost, which could be as low as $50 when combined. What's the problem? It could very well be solved without the need for professional help (I belong to the DIY camp).