NNG does great stuff.
However, they tend to take some time on the emails and don't seem to get things 100% to your specs.
Best is to call them regularly to make sure things are going the way you want them to.
BTW, Prasit doesn't make the guitars personally... if at all. If I'm not mistaken, he's just the guy in charge of the whole operation. But that being said and done, they make really sweet stuff. I'd order from them again without hesitation.