Just bought an Epiphone Dot from Music 123 2 weeks back and had one of the most unbelievable experience!! Was wondering if any softies bought anything from that shop before with the same experience...
1st of all, they were unsure if they were able to shipped the guitar to Singapore so I got to wait wait wait online (phone line) before they told me that they can't. Fair enough, got a friend who lives in the States so she could redirect the guitar to me. Anyway, I confirmed my purchase and they said that I had to pay like USD$30 plus for 'overnight' shipping if I needed it urgently which I do. So I paid for it on a Wednesday. The credit card took about a day to cleared. Fair enough, so technically they should ship the guitar on Thursday upon clearance and reached my friend's place by Friday or at most latest on Monday (Sat & Sun no work..). Hoever, nope, the guitar reaches her on the following Wednesday instead and in the end the whole re-direction of the guitar was delayed for so many days.. anyway, so I called them on Monday to seek help if they have any contacts that they can help my friend (who knows nuts about shipping) to redirect it faster , since there had being a delay on their side of shipping. And guess what?
a) They were reluctant to entertain my call. Eventhough I was extremely polite about it.
b) They said that there's nothing they could do and if I don't want the guitar, I can just ship it back to them.
c) They didn't even have the courtesy to waive off the 'overnight' shipping thingy eventhough they didn't keep to the terms of 'overnight' shipping.
d) They even literally word for word, gave me thie reply when I pursaded that I needed the guitar urgently before a show , 'I'm Sorry but that's not my problem.' (I'll never expect this word to come off from the Customer Service Department!!!)
Anyway, the story didn't end there.
I got my guitar from my friend after 15days (from the date of purchase).
The 1st and 2nd string had buzzy sound on the first few frets! Tried reliefing the truss rod, no avail. Back of the body were some scratches that had obviously being 'retouch up' with some lacquer.. ( I suspect that this piece was actually a Returned piece from a previous customer cos they DO have a returning policy. And the soft paper wrapped on the guitar in the box was abit torn and that makes me certain that it didn't come right off the factory of Epiphone...)
Total Damage: SGD$ 890 (including shipping)...
It was a cheap guitar, but didnt' expect to come together with 'Super Cheap' service from Music 123.
I didn't return the guitar back, eventhough I am allowed to do it within 40 over days. Didn't wanna incur more on this so anyway, just sharing with you guys that it's not always a pleasant experience dealing with online stores... especially in the U.S...
Was going to purchase a Gretsch 6120 but I held back and just trial a cheaper model (epiphone dot) with them to see the outcome and this is it! The 1st and the Last time I'll ever buy from Music 123.
1st of all, they were unsure if they were able to shipped the guitar to Singapore so I got to wait wait wait online (phone line) before they told me that they can't. Fair enough, got a friend who lives in the States so she could redirect the guitar to me. Anyway, I confirmed my purchase and they said that I had to pay like USD$30 plus for 'overnight' shipping if I needed it urgently which I do. So I paid for it on a Wednesday. The credit card took about a day to cleared. Fair enough, so technically they should ship the guitar on Thursday upon clearance and reached my friend's place by Friday or at most latest on Monday (Sat & Sun no work..). Hoever, nope, the guitar reaches her on the following Wednesday instead and in the end the whole re-direction of the guitar was delayed for so many days.. anyway, so I called them on Monday to seek help if they have any contacts that they can help my friend (who knows nuts about shipping) to redirect it faster , since there had being a delay on their side of shipping. And guess what?
a) They were reluctant to entertain my call. Eventhough I was extremely polite about it.
b) They said that there's nothing they could do and if I don't want the guitar, I can just ship it back to them.
c) They didn't even have the courtesy to waive off the 'overnight' shipping thingy eventhough they didn't keep to the terms of 'overnight' shipping.
d) They even literally word for word, gave me thie reply when I pursaded that I needed the guitar urgently before a show , 'I'm Sorry but that's not my problem.' (I'll never expect this word to come off from the Customer Service Department!!!)
Anyway, the story didn't end there.
I got my guitar from my friend after 15days (from the date of purchase).
The 1st and 2nd string had buzzy sound on the first few frets! Tried reliefing the truss rod, no avail. Back of the body were some scratches that had obviously being 'retouch up' with some lacquer.. ( I suspect that this piece was actually a Returned piece from a previous customer cos they DO have a returning policy. And the soft paper wrapped on the guitar in the box was abit torn and that makes me certain that it didn't come right off the factory of Epiphone...)
Total Damage: SGD$ 890 (including shipping)...
It was a cheap guitar, but didnt' expect to come together with 'Super Cheap' service from Music 123.
I didn't return the guitar back, eventhough I am allowed to do it within 40 over days. Didn't wanna incur more on this so anyway, just sharing with you guys that it's not always a pleasant experience dealing with online stores... especially in the U.S...
Was going to purchase a Gretsch 6120 but I held back and just trial a cheaper model (epiphone dot) with them to see the outcome and this is it! The 1st and the Last time I'll ever buy from Music 123.
