hi petrina, my suggestion is u go to swee lee with ur receipt. go to bras basah, not sims and look for adam. talk to him nicely, and let him know abt the prob u have. best to go on weekdays mon to thurs as there is less ppl, they'll probably be able to help u. n i dun think u will be charged $70.00. most prob much lesser, if they do charge u. remember to bring along ur receipt.
my thought is the guitar was not properly set-up from the factory. it could be fresh out from the box, and proper adjustments were not taken care of. if u check the spring compartment at the back, there should b 3 springs. if there is only 2, try putting another one. if 3, then the claws holding the springs needs to be adjusted. difficult to explain here.
you try bringing there. i'm sure they can help. dun worry, i'm not their employee, or being paid by them to say these good things.