Why don't you ask them? And be specific?
For example,
'Hi, may i know when the shipment of the ___________ is arriving? I would like the exact date if it is possible, thank you.'
Speak nicely and you will get a satisfactory reply... Always works.
Thanks for the replies. I've already asked them over the phone earlier this mth. I was told that it has not arrived yet & will call me when it's here. Same response tru a mail I wrote to them.
Have not called or heard from them for the past 3 weeks.