Hi Zepp3lin,
First and foremost, we would like to offer our sincere apologies to you, regardless of whether it was due to a misunderstanding or what not.
Secondly, we would like to monitor and take action against such undesired attitude in our company. Could you let us know who was the staff who attended to you, or if you do not know his name, could you describe him to us?
You may also choose to PM us for privacy reasons.
Thank you so much for the notification, your feedback is of utmost importance to us.
Regards,
City Music Team.