Warranty issue with a certain store

M

MrNoob

New member
Dear fellow gear lovers,
love
Is there an industry standard for warranty, be it pedals/power-supply?
love
I recently bought a powersupply from one of the friendly store in Excelsior in march, however I did not checked the 18V outlet as I usually run my pedals off the 9/12V outlets. To my horror, I just realised it is spoilt. Lucky for me, it's under warranty.love
love
I brought the unit back to the store and have it checked. The store attendent promptly use a volt meter to check the outlet and through enough the outlet was giving off random volt reading of the acceptable range. The store attendent agrees that it is spoilt, however he also accepts the fact that to remedy this is beyond his capabilities and he gave me a service invoice while he assures me that he will check with the manufacturer and get back to me within 3days.
love
The thing is I waited for a week and there was no reply so I called the store to check. The same person told me that they will ship the powersupply back to the manufacturer and I have to bare the shipping cost which I find in all contracts of warranty to be absurb especially when the store is a legit distributor listed in the manufacturer's website and the fact that the powersupply suffer a manufacturer defect *I've not gigged with it and it sat in my room pedalboardlovesince I bought it*.
love
The store attendent also told me that he has a brand new set of the powersupply and it is for sale only. He insist that I wait till the next shipment which could be anywhere between mid sept to oct or so as I was told.
love
I contacted the manufacturer based overseas and told him my problems and he agreed that firstly it was a manufacturer defect, secondly that I should have a 1 to 1 exchange since it falls within the warranty period and lastly, I should not bare international shipping cost.
love
I feel disappointed in how the shop deals with such an issue. This is not the first time I've experience such lackluster service from them. I gave them the benefit of doubt when I send my guitar for a setup and the setup guy didn't inform me there was no orangedrop cap left which I wanted to be installed when I send in the guitar until collection time when the guitar was setup.
love
The otherlovecase was when I wanted some patch cables and they were unavailable and was told to come back in a week's time. I did as per instructed and the guy totally forgot about it. He apologised and make the patch cables on the spot.
love
I've always gave them the benefit of the doubt for whatever excuse there may be. However, as the powersupply is a critical part of a pedal board, it's quite a hassle to play without it. This certainly leave a bad aftertaste.

Hopefully they can get it sorted out and give me a 1 to 1 exchange.love

If anyone has any experience with warranty issue, pls chime in and help out. Thanks.

Cheers
 
The issue has been resolved. This was done after I contacted the powersupply manufacturer and got an email to verify it and also the manufacturer contacted the distributor *the store* to honor their warranty as per international standards (1 to 1 exchange). I managed to get my powersupply replaced without incurring shipping cost. It has been one heck of a wild goose chase to get things done.
 
^ you're certainly right! I just needed an avenue to vent out the negativity and frustration. Now that this is done, it's back to gear hunting!!!
 
MrNoob said:
^ you're certainly right! I just needed an avenue to vent out the negativity and frustration. Now that this is done, it's back to gear hunting!!!
Click to expand...
But now you've made us all angry and agitated. Next time write on paper and burn it can already.
 
Tyzjames: nope.

Carboxymoron: I thought it would benefit the committee in general if I highlighted some of this issues and a way to go about solving them. Does this thread make you angry or agitated? Is this anger directed at me or the shop?
 
It's not that rare that shops try to weasel their way out of upholding 100% of the conditions that they are supposed to. Most unsuspecting customers will accept it since they don't fully understand the fine print of the warranty anyway, and end up waiting, paying for shipping etc.

But at the same time there is no one single standard of warranty across all companies and products. Some might actually require you to ship to them before you can get a replacement. So lucky for you this was not the case.

Anyway, I wrote that in jest and not to stir up more negativity, if not you might need to vent again ;)
 
I'm not too sure what this forum policy on such things are, as such I will not mention names. This is not a shaming thread rather an experience sharing one. If anyone is interested to know more, you guys can pm me.

PS, not going to start a war here, just want to inform the general committee that shit happens and sometimes it's in our best interest to seek alternatives. Anyway the issue have been resolved and I do not want to pursue this further.

After this inccident, I'll make sure I test anything I'm buying in the store before my purchase.
 
That's the thing with some shops..

Even if they are the official distributors, their warranty towards the product varies. I too had a similar dispute also with regards to a power supply. A direct email to the company and they themselves confirmed that it doesn't matter if it was an international distributor, their warranty term has to be complied by the distributors. And they also sent an email to the distributor to remind them of their warranty standards.
 
MrNoob said:
I'm not too sure what this forum policy on such things are, as such I will not mention names. This is not a shaming thread rather an experience sharing one. If anyone is interested to know more, you guys can pm me.

PS, not going to start a war here, just want to inform the general committee that shit happens and sometimes it's in our best interest to seek alternatives. Anyway the issue have been resolved and I do not want to pursue this further.

After this inccident, I'll make sure I test anything I'm buying in the store before my purchase.
Click to expand...

+1

Knowledge is crucial. Nowadays, I test and ask about warranties before making electronic purchases be it effects/electrical supplies. A good practice is to always keep the receipts..
 
What can go wrong with a PSU?? Transformer?? Transistor?? What is so difficult abt it?? If it one of those Multiply outlet supply, its simply a transformer with multiply winding (isolation) and a couple of regulators. Transformer $15 (PCB mount), Regulator, at most $1.50. Bring it to the shop at basement SLT and the guy can fix it in like ten minutes?? If you have not ship it out..send to me..I fix it for free for you.
What can go wrong?? 5V output (7805), 9V (7809), 12V (7812), 15V (7815), 18V (7818), for neg voltage, 79XX, want sag control?? Simple a variable resistor.


What is the fixation with orangedrop cap? They are not in the signal path, go right to gnd. Orangedrop the best cap?? Why call it orangedrop?? The brand is vishay. You want them?? $0.50 each from me.

Orangedrop?? Might as well install Ero (made by Vishay as well, $1.50 a pop, koba electronics) Cap, Rel Cap ($12 a pop, maybe more depending on value, From Larry Hifi, People's Park).

Audiophile uses Mundoft (Artfart Audio), AmpOhm (Element 14), Auricap (Burlington Sq) and the likes. Come in varieties of Oil, Silk, Gold, Silver and some other weird material.

On the more common scale, we have Solen (burlington sq, the aunty shop), obbligato (ArtfartAudio), evox (Koba), etc...

Then we have duneland (not available here), jantzen (Adephi, Burlington Sq)...

Want to change the cap in your guitar, might as well recap your guitar amp.

Let see..

MUSE, Blackgate, Silmic, etc for Electrolytic

Solen, Obbligato, evox for other...if you got $$$, try glass capacitor, military grade goodness, eliminate interferance...they are used in space shuttle.

Resistor - kiwame, ohmite, riken, vishay miltary spec series.

Kiwame, abt $2 a pop, ohimite $2, riken, freak expensive, Vishay - $1.50 to $3 for 1% tolerance.

Wiring - OCC solid core - Pure Copper or Silver From $4 per metre to $50 per metre and up for pure silver)








MrNoob said:
it is spoilt, however he also accepts the fact that to remedy this is beyond his capabilities

they will ship the powersupply back to the manufacturer

the setup guy didn't inform me there was no orangedrop cap left

Cheers
Click to expand...
 
Last edited:
 
One thing I dun understand.

U are guitar player..

U use amp, pedal and cable..

Surely, it make sense to learn how to do your own reply then depending on others and go running to shop and shit at the slightest hint of trouble.

http://sg.element14.com/multicomp/h...=Products from this range&MER=i-e1a0-00001007

http://sg.element14.com/multicomp/ht100m1vb-0513-e/capacitor-10uf-35v/dp/9418970?in_merch=Products from this range&MER=i-e1a0-00001007

http://sg.element14.com/clairtronic/10-5651/transformer-4va-230v-2-x-12v/dp/1504308[/QUOTE]
 
True, it's useful to know things but certain stuff I'd rather stay out off. Like power supplies and the insides of an amp...
 
You start off by building simple electronic project...once you know the basic working of the components, you will be able to take precaution against any hazard.

Power supply - Precaution - BIG FILTER CAP that pack a punch.

Amp - Same..with tube amp especially, Solid State amp are pussy...


lifele55 said:
True, it's useful to know things but certain stuff I'd rather stay out off. Like power supplies and the insides of an amp...
Click to expand...
 
Not everyone has the time or talent for such specialised knowledge, so we play safe and go to the official source for repairs.

By the way, are you also an expert chef? Or maybe a trained nutritionist? No? But you eat food everyday, surely it makes sense to learn something about it.
 
fifafu said:
What is the fixation with orangedrop cap? They are not in the signal path, go right to gnd. Orangedrop the best cap?? Why call it orangedrop?? The brand is vishay. You want them?? $0.50 each from me.
Click to expand...

That one gets to me too, as i always wondered the same.
If "Orange Drops" lets thru the "good" frequencies ... then they are all just going to ground ....
 
Don't have to be an expert, understand the basic.

Same with food..knows what goes into your mouth :D

Why put yourself at the mercy of peoples who are so busy that they have no time to do a good job on your repair?

For simple repair like broken socket, more efficient to do it yourself.

Its like patch cable...just learning to solder, you can buy a whole pool of cable and plug and you can customise your own.



carboxymoron said:
Not everyone has the time or talent for such specialised knowledge, so we play safe and go to the official source for repairs.

By the way, are you also an expert chef? Or maybe a trained nutritionist? No? But you eat food everyday, surely it makes sense to learn something about it.
Click to expand...
 
You must log in or register to reply here.

Similar threads

M
STOLEN GUITAR ALERT Mayones Regius Core 7 and Sugi DH496C
Replies
3
Views
208
mechanevil
M
M
STOLEN GUITARS ALERT Mayones Regius Core 7 and Sugi DH496C
Replies
0
Views
95
mechanevil
M
G
Lead guitarist available
Replies
1
Views
206
rashiki
rashiki
chriscasim
Female vocalist for acoustic indie-folk-blues duo
Replies
0
Views
169
chriscasim
chriscasim
U
Guitarist, vocalist and drummer looking for bassist and 2nd guitarist
Replies
3
Views
276
UncleCreepy
U

Latest posts

Share this page

Back
Top