Technical support (Keyboard)

[sunshinesarah]

Hi. I'm just wondering if anyone has experience with Swee Lee's or Yamaha's post sales support? Are they responsive, do they charge an arm and a leg, helpful, etc?

Also, if I were to get keyboards from either company, and somehow end up moving overseas, bringing my keyboard along, would I still be able to find reliable support for Yamaha and Roland? I'm speaking of countries like Msia, Australia and UK.

 

[bongman]

FYI, unless you drop your synth/keyboards/piano out of the stage;

these instrument are quite reliable, I haven't had any problems with

the hardware except for battery change.

However, prevention always better than cure.
The service charge for both Yamaha and Swee Lee are not cheap
but neither unaffordable.

 

[Cheez]

Only time I had to deal with Yamaha was more than 10 years ago - I got my SY99. Turned out that there's something really wrong with the chip - getting hanged notes. I brought it back and they changed a new one for me immediately. No problems.

Bongman is right. Keyboards are usually built quite sturdy. Unless you live where I am now. My friend recently bought a Roland FP-5 - had to be transported by bus for 14 hours from the city on a mountainous road. After 2 weeks, it started hanging. She called me for help and I couldn't do anything about it. So she had to send it back up to the city - another 14 hours; then another 14 hours after it was repaired. It was sure frustrating for her! I only hope my new keyboard will arrive to me safely...(getting it next week - coming to me on the same mountainous road).

 

[iansoh]

shipping the keyboard is going to cost a bomb. especially a good flight case. you may incur lower loss if before leaving you sell it off locally and buy a brand new one in your new country of residence.

 

[Cheez]

Actually I'm not in Singapore now (and haven't been for a while). I'll never dream of shipping keyboards. Tax and customs is impossible. But I've just ordered my S90 from the city which will come by winding mountainous road to where I live. This is within the same country actually. Just that travelling between A and B isn't very easy around here. I only hope it arrives in one piece. After it arrives, I need to hire a tricycle to bring it to my apartment - that's another challenge...

 

[Indigo_blues]

ooooh S90.. drools.. :lol:

 

[iansoh]

woah, where are u? is this part of your job? or are you really just taking your hobby to new heights? pun not intended.

sounds real hard core.. up in the mountains, just musician and instrument, practicing, practicing, practicing, practicing, practicing...

 

[Cheez]

No lah. Not in the mountains. Just that the roads in between are twisting because of the mountains.

And yes, it's my job.

 

[bongman]

River deep, Mountains high?