Hi,
I have bought an acoustic guitar about 2 mths ago. I have been hunting for a guitar for a long time and finally set my eyes on this guitar. Initially, the experience at this shop is good, the shop owner is friendly at that time and the guitars at the shop are in pretty good condition. When I bought the guitar, the shop owner claim that the guitar I bought is having a perfect setup in terms of actions etc. and told me that I can play first and if I find the setup no good enough, I can bring it back within a year to have it setup free. I was happy with my guitar and his service at that time.
My first bad experience actually came when I was paying for the guitar. He told me initially that when I buy from him, I could get the guitar bag at half price. But as I was paying, he raised it by $5 and ask me to let him earn a bit. At that time, I am ok with that although he didn't keep his promise.
I am a beginner and started to learn chords using the new guitar. While I was learning the barre chords, I find difficulty pressing the strings fully. I seek advice from friends and music teacher and the first thing they mentioned is that the actions was set too high. Thus, recently I went back to the shop to request to lower the actions.
The shop owner said that he will need to charge me $15 for the setup as he need to do some filing etc. When I told him that he has mentioned to me before that it will be free if I come back within a year for the setup, he told me that it is free only if the setup involved just the tuning of the truss rod. I didn't argue further as I just want the setup to be done properly.
When I came back 2 hours later and test the guitar, I still find the action abit high although it has been lowered. When I feedback this to the shop owner, his attitude changed and and commented that I was playing it wrongly. Thus, I asked him if he could show me how to do it the right way, he reluctantly show me and said that he had the guitar setup very well but when he played one of the barre chord, there is a buzz sound towards the end everytime. I ask him if he could play that chord again and asked him what causes the buzz sound, is it because the action is still abit high and thus, not able to press fully the strings, he flared up and started to ask me what is my problem and what is my motive to his shop and claim that I keep changing topic, at first complain about the actions then about the buzz sound. I tried to explained that I was not trying to change the topic and I thought the buzz sound when pressing a chord is related to the setup. I was just trying to know the reason for the buzz sound as that was what I was experiencing while I was learning and he being an expert, also produces that buzz sound. Thus, I was just trying to know if it is normal. However, he kept raising his voice at me and his attitude changed totally. At that moment, some customers came in and all of a sudden, he changed back his attitude and talked nicely to me with a 'smile'. It was so fake. I really couldn't describe how fake his smile could be.
I hope to hear advice from you whether the issue on the buzz sound when playing a chord is due to not able to press fully the strings and whether is it related to the setup?
Thank you.
I have bought an acoustic guitar about 2 mths ago. I have been hunting for a guitar for a long time and finally set my eyes on this guitar. Initially, the experience at this shop is good, the shop owner is friendly at that time and the guitars at the shop are in pretty good condition. When I bought the guitar, the shop owner claim that the guitar I bought is having a perfect setup in terms of actions etc. and told me that I can play first and if I find the setup no good enough, I can bring it back within a year to have it setup free. I was happy with my guitar and his service at that time.
My first bad experience actually came when I was paying for the guitar. He told me initially that when I buy from him, I could get the guitar bag at half price. But as I was paying, he raised it by $5 and ask me to let him earn a bit. At that time, I am ok with that although he didn't keep his promise.
I am a beginner and started to learn chords using the new guitar. While I was learning the barre chords, I find difficulty pressing the strings fully. I seek advice from friends and music teacher and the first thing they mentioned is that the actions was set too high. Thus, recently I went back to the shop to request to lower the actions.
The shop owner said that he will need to charge me $15 for the setup as he need to do some filing etc. When I told him that he has mentioned to me before that it will be free if I come back within a year for the setup, he told me that it is free only if the setup involved just the tuning of the truss rod. I didn't argue further as I just want the setup to be done properly.
When I came back 2 hours later and test the guitar, I still find the action abit high although it has been lowered. When I feedback this to the shop owner, his attitude changed and and commented that I was playing it wrongly. Thus, I asked him if he could show me how to do it the right way, he reluctantly show me and said that he had the guitar setup very well but when he played one of the barre chord, there is a buzz sound towards the end everytime. I ask him if he could play that chord again and asked him what causes the buzz sound, is it because the action is still abit high and thus, not able to press fully the strings, he flared up and started to ask me what is my problem and what is my motive to his shop and claim that I keep changing topic, at first complain about the actions then about the buzz sound. I tried to explained that I was not trying to change the topic and I thought the buzz sound when pressing a chord is related to the setup. I was just trying to know the reason for the buzz sound as that was what I was experiencing while I was learning and he being an expert, also produces that buzz sound. Thus, I was just trying to know if it is normal. However, he kept raising his voice at me and his attitude changed totally. At that moment, some customers came in and all of a sudden, he changed back his attitude and talked nicely to me with a 'smile'. It was so fake. I really couldn't describe how fake his smile could be.
I hope to hear advice from you whether the issue on the buzz sound when playing a chord is due to not able to press fully the strings and whether is it related to the setup?
Thank you.
.
